Elizabeth Heard
Senior Human Capital Management Consultant
Evans,GA
Summary
I first started my ADP journey in 2015 as an Human Capital Management Consultant ramped up to assist with the first year of ACA processing. Following after, I started working with a project team that implemented new bigger clients. Because of my ability to adapt and change, I was recruited into a new initiative. As the groundbreaking team in Augusta, we were encouraged to bring our ideas and collaborate with International colleagues to create a new process that embodies all cultures involved. This experience by far has been life changing. I have met the best people, solved difficult problems, and most importantly, brought weight to the #OneADP culture.
Skills
Consultative
undefinedOverview
12
12
years of professional experience
Work History
Human Capital Management Consultant
ADP
Augusta, GA
06.2015 - Current
- Obtained Certified Healthcare Reform Specialist Certification.
- 6 years of experience with Workforce Now.
- Worked along with project teams to ensure clients started on time.
- Maintained high NPS score for Crossborder - current score is 10.
- Consistently exceeded performance targets.
- Trusted Subject Matter Expert.
- Led HR Consultant role implementation of Cross Border Solution.
- Led Monthly Service Excellence Boosters as stretch assignments to consistently deliver exceptional service to clients.
- Maintained energy and enthusiasm in fast-paced environment.
- Increased client satisfaction by resolving Workforce Now issues.
- Educated associates about product attributes and benefits.
Customer Care Manager
ConvergentUSA
Augusta, GA
07.2013 - 06.2015
- Managed 20+ Customer Service Agents.
- Performed bi-weekly reviews with agents.
- Data analysis to map out progress and build a strategic plan to meet client’s requirements.
- Created and implemented new strategies for the training process.
- Provided support in conducting interviews for new candidates.
- Trained several classes and created action plans to track progress to meet goals.
- Recorded time on route sheet at each customer stop.
Human Resource Specialist
US Army Reserve
Twin Falls, ID
06.2008 - 06.2014
- Assisted fellow soldiers progress in their army careers
- Provided promotion and future training information
- Provided necessary support to commanders across all branches
- Trained in document preparation, drafting requests, overseeing official documentation
- Managed computer programs that kept personnel data up to date.
Education
Associate of Science - Business Management
College Of Southern Idaho
Twin Falls, ID 08.2008 - 05.2010
Timeline
Human Capital Management Consultant
ADP
06.2015 - Current
Customer Care Manager
ConvergentUSA
07.2013 - 06.2015
Associate of Science - Business Management
College Of Southern Idaho
08.2008 - 05.2010
Human Resource Specialist
US Army Reserve
06.2008 - 06.2014
Similar Profiles
William RodríguezWilliam Rodríguez
District Manager at ADPDistrict Manager at ADP
Mohammed IsmailMohammed Ismail
Senior Implementation Representative at ADPSenior Implementation Representative at ADP
Alyssa DiCristoAlyssa DiCristo
Sales Executive at ADPSales Executive at ADP
Kelsi BrownKelsi Brown
Human Resource Support Specialist at ADPHuman Resource Support Specialist at ADP
Jay HenschkeJay Henschke
Team Member at Chic-Fil-ATeam Member at Chic-Fil-A