Elizabeth Heberer
Kewaskum,WI
Summary
Highly motivated and adaptable professional with a proven track record in diverse industries. Thrives in fast-paced environments, embracing challenges and leveraging problem-solving opportunities to drive results. Demonstrates exceptional agility in acquiring new skills and knowledge, ensuring a rapid learning curve.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Quality Control Technician
Auto Safety Center
West Bend, WI, US
01.2023 - 05.2024
- As a Quality Control Technician, the most important part of my job is inspecting and driving cars after they have been repaired, but I had many responsibilities in that position
- Checking quality of repairs
- Ensured removal of all fingerprints and grease marks left by technicians.
- Monitored and maintained optimal fluid and tire levels.
- Verified correctness of updated oil change labels and performed oil life resets.
- Conducted emissions tests on vehicles as required.
- Performed customer transportation duties including home and office drop-offs.
- Ensured cleanliness by regularly emptying trash bins throughout all bays and advisory sections.
- Executed proper disposal procedures for used oil filters in every bay.
- Ensured timely drainage of oil catchers across all service bays.
- Regularly checked and refilled brake cleaning supplies and washer fluids for every service bay.
- Maintained consistent supply of pig mats and rags for tech use.
- Ensured proper upkeep of all machinery including the alignment machine.
- Regularly disinfected bathroom facilities.
- Maintained supply levels by refilling jugs.
- Aided in keeping work areas tidy for technicians.
- Collaborated with techs to accurately recreate car issues from customer complaints.
- Maintained cleanliness standards for loaner cars while consistently refueling them.
- Managed the inventory for seasonal tire collections.
- Transported loaner vehicles to other shops.
- Picked up urgently needed parts in a timely manner.
- Managed timely completion of parts returns.
- Reorganized storage when needed.
- Preformed upkeep on signage outside the shop, as well as shoveling and salting in winter.
- Ensured daily drainage of air compressor to prevent water damage to technicians’ tools.
- Completed various miscellaneous tasks given to me on a daily basis.
Doordash Driver
DoorDash
Menomonee Falls, WI, US
04.2018 - 01.2023
- Delivered food and groceries promptly.
- Executed timely delivery of packages to various locations.
- Traveled over 500 miles weekly.
- Coordinated with customers throughout delivery process.
- Managed transfer of cargo swiftly.
- Performed necessary vehicle repairs.
- Verified accuracy and completeness of merchant orders.
- Facilitated problem resolution by consistently liaising between customers, DoorDash agents and merchant contacts.
Service Advisor/Writer
Mike's Automotive Services
Kewaskum, WI, US
08.2022 - 10.2022
- Fulfilled multiple roles including service advising at an establishment offering both auto repairs and full-service gas.
- Filed invoices, receipts, charge account slips, core charge/refund papers, etc.
- Refueled vehicles to ensure optimal operation.
- Oversaw maintenance and refueling of propane reserves.
- Logged client charge accounts in QuickBooks.
- Managed scheduling for all customer repair and maintenance requests.
- Conducted follow-up calls regarding vehicle maintenance updates.
- Communicated with clients to notify them of future maintenance.
- Coordinated with multiple vendors and dealerships.
- Retrieved parts from different sites.
- Assisted customers in resolving concerns.
- Analyze and troubleshoot automotive malfunctions.
- Performed tire air pressure adjustments.
- Upheld high standards of shop hygiene.
- Designed personalized maintenance calendars on Excel for clientele vehicles.
- Set up fresh signs for the shop.
- Transported customers to and from the service center during vehicle repairs.
- Undertook additional tasks and projects.
Gas Station Cashier
J stop CITGO
Kewaskum, WI, US
02.2017 - 04.2019
- Performed a variety of responsibilities contributing to day-to-day activities.
- Handled routine cashier duties efficiently.
- Maintained cleanliness of beverage dispensers.
- Ensured sanitary conditions through regular floor maintenance.
- Refilled inventory on shelves regularly.
- Removed waste from bins.
- Assisted clients courteously.
- Diagnosed and resolved fuel pump issues.
- Addressed and corrected car wash system errors.
- Ensured the cleanliness of the parking lot at all times.
- Maintained cleanliness and functionality of fuel pumps.
- Executed window cleaning duties efficiently, enhancing overall appearance of the premises.
- Maintained records of monetary contents.
- Made safe drops when needed.
- Documented sales volume for lotteries.
- Completed multiple extra assignments.
Education
High school diploma -
Kewaskum career academy
Kewaskum, WI03.2017
Skills
- Driving
- Delivery Driver Experience
- Automotive Repair
- Vehicle Maintenance
- Oil Change
- Brake Repair
- Mechanic Experience
- Tire Service
- Suspension
- Data entry
- Filing
- Customer support
- QuickBooks
- Automotive Diagnostics
- Mechanical Knowledge
- Problem Solving
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Workplace safety, Proficient, 10/01/22
- Scheduling, Proficient, 10/01/22
- Technical support: Customer situations, Proficient, 10/01/22
- Delivery driver, Proficient, 10/01/22
- Customer service, Proficient, 10/01/22
- Learning agility, Proficient, 10/01/22
- Automotive maintenance, Proficient, 10/01/22
- Technical support, Proficient, 10/01/22
- Sales skills, Proficient, 01/01/23
- Mechanical knowledge, Proficient, 10/01/22
- Attention to detail, Proficient, 06/01/22
- Data entry: Attention to detail, Proficient, 10/01/22
- Administrative assistant/receptionist, Proficient, 06/01/22
Timeline
Quality Control Technician
Auto Safety Center
01.2023 - 05.2024
Service Advisor/Writer
Mike's Automotive Services
08.2022 - 10.2022
Doordash Driver
DoorDash
04.2018 - 01.2023
Gas Station Cashier
J stop CITGO
02.2017 - 04.2019
High school diploma -
Kewaskum career academy