Elizabeth Hecker
211 N. Highland Avenue. Sidney,OH
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
15
15
years of professional experience
Work History
Food Server
Lincoln Square Restaurant
07.2021 - Current
- Cultivated warm relationships with regular customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Greeted new customers, discussed specials, and took drink orders.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Food Server
Frisch's Big Boy Restaurant
06.2008 - 06.2021
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Elevated customer satisfaction through follow-up and enthusiastic customer service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Increased sales significantly by upselling higher-end products to customers.
Education
Business Administration And Management
Edison State Community College
Piqua, OH05.2027
High School Diploma -
Piqua High School
Piqua, OH05.1998
Skills
- High-Volume Dining
- Dining Area Maintenance
- Menu Memorization
- Order Management
- Service Prioritization
- Customer Satisfaction
- POS System Operation
- Item Promotion
- Cleaning and Sanitizing
- Cash Handling
- Food and Beverage Pairings
- Guest Service
Timeline
Food Server
Lincoln Square Restaurant
07.2021 - Current
Food Server
Frisch's Big Boy Restaurant
06.2008 - 06.2021
Business Administration And Management
Edison State Community College
High School Diploma -
Piqua High School
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