Elizabeth Heglar

• Small business owner
• Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
• Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
• Reviewed contractor invoices, approving payments on acceptable work.
• Optimized workforce allocation to meet project deadlines, carefully balancing skill sets and workload.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Implemented systems to improve process efficiency and reduce project duration.
• Reduced invoice errors with thorough data entry and verification procedures.
• Managed high volume of invoices, consistently meeting deadlines while maintaining accuracy and organization.
• Supported audit preparation process by gathering and organizing relevant documentation related to invoice processing and accounts payable activities.
• Reviewed invoices for accuracy and completeness prior to issuing payments.

• Door to door sales
• Crew lead experience
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Performed regular audits of existing security measures, identifying areas for improvement and recommending changes accordingly.
• Delivered positive experiences for potential customers with friendly demeanor even when faced with rejection or negative feedback.
• Improved territory coverage by effectively managing time, planning efficient routes, and prioritizing high-potential areas.
• Exceeded sales targets with a proactive approach to identifying customer needs and offering tailored solutions.
• Collaborated with team members to share best practices, market insights, and product updates for collective success in reaching sales goals.
• Maintained a high level of industry expertise through continuous training sessions, webinars, workshops, and self-directed learning initiatives.
• Boosted referral business by consistently requesting referrals from satisfied customers during follow-up visits or phone calls.
• Reduced cancellations by providing excellent pre-and post-sales support and promptly addressing any issues or concerns.
• Provided valuable feedback to management regarding marketing materials effectiveness as well as suggestions for improvement.
• Traveled by foot or automobile to deliver or sell merchandise or services.
• Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
• Collaborated with other Crew Leads to share best practices, driving continuous improvement across teams.
• Established and enforced policies and procedures to maintain high standards of work.
• Improved patient intake process by streamlining documentation and data entry tasks.
• Reduced invoice processing time with accurate data entry and timely vendor communication.
• Adapted quickly to new software systems for efficient data entry and record keeping.
• Facilitated accurate data entry by meticulously inputting client information into electronic databases.

• Server
• Opener
• Closer
• Trainer
• Checked guests' identification before serving alcoholic beverages.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Answered customers' questions, recommended items, and recorded order information.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

• Collaborated with other technicians to create a positive and professional work environment
• Helped interpret through the challenges of language barriers to provide easier customer service
• Gained skills and knowledge through observation of other technicians,
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
• Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
• Communicated effectively with management concerning important customer issues.
• Used acrylics, gels and glitters to create custom nail art designs for clients.
• Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
• Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
• Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
• Kept tidy and organized area to comply with cleanliness standards.
• Remained current on emerging nail trends, techniques, and tools through ongoing professional development.
• Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.

• Company Overview: Ford Dealership
• Gained a plethora of skills which allowed me to have worked in the Parts Department, Sales Department, along with working in the shop
• My skills include but are not limited to obtaining a multitude of online tech skills via, phone, email, and a variety of online software
• 3 years of training experience and unsupervised work
• Assisted with the training of new Parts Technicians, sharing knowledge and best practices for efficient operations.
• Identified obsolete parts and organized their disposal, optimizing warehouse space utilization.
• Reduced downtime in the repair shop by maintaining accurate stock levels of essential parts.
• Developed effective communication strategies within the team that resulted in reduced miscommunications regarding part orders and inventory levels.
• Kept up-to-date with industry advancements through ongoing professional development opportunities such as trade shows, conferences, and workshops.
• Assisted in annual budget planning by providing insights into past trends and forecasts for future part requirements based on industry data.
• Streamlined order processing for faster customer service and improved satisfaction rates.
• Played a key role in the implementation of an updated parts storage system that led to improved organization and faster retrieval times.
• Managed warranty claims, liaising between manufacturers and customers to expedite resolutions.
• Established strong relationships with suppliers, fostering a reliable network for timely delivery of orders.
• Provided expert advice to customers on suitable parts for their equipment, enhancing customer trust and loyalty.
• Improved overall efficiency by cross-referencing multiple supplier catalogs when sourcing hard-to-find parts.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
• Inspected, evaluated and calibrated electrical and mechanical systems and components.
• Reconciled processed invoices against purchase orders, identifying discrepancies and resolving issues promptly.
• Managed high volume of invoices, consistently meeting deadlines while maintaining accuracy and organization.

• Server
• Meal prep
• To-go
• Salad bar

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• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
• Trained new staff on menu knowledge and service protocols, raising team's overall performance.
• Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
• Enhanced team efficiency, collaborating effectively in high-pressure settings.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.