Elizabeth Heimerdinger

I worked on several campaigns within ROI Solutions, a few of them being regalia customer support, a claims administrator, as well as a supervisor over our claims administrator campaign, hearing aid customer support for Hear X, and a mental health hotline, and many more.

Working within these campaigns, and with this company have taught me many skill, some of them being:

• I am able to transition to different projects, and and quickly learn how they operate.
• Working as a supervisor taught me how to manage the work place, provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Working on the campaign for the mental health hotline campaign taught me how to use effecting listing skills, and how to separate my personal and work life.
• Working for the hearing aid campaign, and for the regalia customer support helped me develop strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.