Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elizabeth Henderson

Blacksburg,SC

Summary

Dynamic Office Manager at Gaston County Animal Care and Enforcement, skilled in enhancing team productivity and managing vendor relationships. Proven track record in financial tracking and exceptional customer service, fostering a positive work environment while implementing effective policies. Adept at multitasking and problem-solving, ensuring operational efficiency and compliance.

Overview

23
23
years of professional experience

Work History

Office Manager

Gaston County Animal Care and Enforcement
08.2019 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Administer the department's budget by monitoring revenue and expense accounts. Directing and advising management on purchases and expenditures to assure compliance and quality control. Review and prepare purchase requisitions and vouchers at the request of the division commander. Create purchase orders from authorized requisitions. Process all invoices received and generate check vouchers.
  • Performs a variety of supervisory tasks including, scheduling, processing timesheets/payroll for subordinate employees, completing performance recommendations, recommending disciplinary actions, supervising activities of assigned personnel, monitoring reports and record keeping activities filed by assigned personnel for completeness, accuracy and adherence to policy.
  • Plans, directs, organizes and participates in operations and maintenance activities and objectives within the animal shelter and making contact with those involved or invited to communicate the purpose, time and place. Represent the department at various functions throughout Gaston and surrounding counties.
  • Resolves operation problems, develops and implements new programs, methods and procedures to increase efficiency and quality of work, and determines best course of action in the completion of assignments in assigned areas including setting priorities.
  • Ensures maintenance of printers, phone lines, credit card machines, computers, etc. Maintains inventory and supply orders for paper products, printer supplies, envelopes, etc.
  • Develop the department's annual budget. Review and complete monetary figures as well as narratives in the department budget. Guide the management team on the annual budget preparation by providing explanations, background information and anticipated costs and revenue for individual accounts in order to assure that an effective/efficient budget is formulated.
  • Prepare all formal correspondence from the shelter administrators including letters, memos, personnel actions, etc. by taking verbal or written instructions and creating a professional document tailored to the purpose and situation.


Adoption Coordinator

Gaston County Animal Care and Enforcement
08.2019 - Current
  • Develop adoption program and policies at GCACE to increase the number of animals adopted at GCACE to include but not limited to adoption contracts, adoptive animal evaluations, animal marketing, adoption success criteria, adoption follow ups.
  • Create unique and compelling content about all animals available for adoption on social media and other formats to increase the adoption of pets from the shelter.
  • Proactively reach out to other organizations to increase visibility of all animals available for adoption.
  • Respond to, log and process all adoption inquiries in a timely manner.
  • Develop, implement, and participate in adoption events in the community and within the shelter to increase adoptions of animals in the shelter.
  • Work with potential adopters to find appropriate pets in the shelter to fit their specific needs and desires in a new pet.
  • Maintain complete, accurate and organized hard copy and digital files on all animals available for adoption from time of intake until final disposition.
  • Provide monthly progress to goal reports of all fosters and adoptions at GCACE.
  • Assist in the temperament evaluation and photographic marketing of adoptable pets at GCACE.
  • Organize community outreach programs and events for community education.
  • Managed sensitive case files with discretion and confidentiality to protect the privacy of all clients served by the agency.
  • Increased community awareness of the organization''s services through targeted marketing campaigns, public speaking engagements, and networking events.
  • Provided leadership, guidance and support to staff members.
  • Partnered with local organizations to expand community knowledge of ACE and the services provided.
  • Conducted outreach activities to engage local stakeholders in programs.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Continuously researched current trends in adoption best practices, attending professional conferences, and engaging in ongoing education opportunities to stay abreast of industry developments and better serve our clients.
  • Improved communication between all parties involved in the adoption process by maintaining regular contact and addressing any concerns promptly.

Kennel Attendant

Gaston County Animal Care and Enforcement
08.2019 - Current
  • Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
  • Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
  • Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
  • Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
  • Promoted pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
  • Assisted in the training of new staff members by sharing knowledge and expertise in kennel operations and animal care procedures.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Provided engaging activities for animals to promote physical fitness and mental stimulation, resulting in happier, healthier pets.
  • Collaborated with veterinary professionals to administer medications or treatments as needed, ensuring optimal animal health outcomes.
  • Enhanced overall animal welfare by staying current on industry best practices and integrating new techniques into daily routines.
  • Assisted in administrative duties such as record keeping, appointment scheduling, and inventory management for efficient kennel operations.
  • Increased adoption rates by assisting in the successful matching of pets with compatible families.
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Monitored animals for behavioral problems and signs of health issues.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.
  • Developed and implemented enrichment plans to keep animals healthy and stimulated.
  • Documented animals' weight, size and condition in computer system for review by senior staff.

Personal Shopper

Walmart
04.2018 - 08.2019
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Assisted clients in managing returns and exchanges, ensuring hassle-free process that maintained their trust in service.
  • Recommended alternative products or options when specific items were out of stock or unavailable.
  • Managed online shopping orders and deliveries, ensuring timely receipt of purchases.
  • Contributed to team objectives in fast-paced environment.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Set and achieved company defined sales goals.

Retail Merchandiser

Premium Retail Services Inc
07.2015 - 04.2018
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Created visual displays to highlight new and featured products.
  • Developed merchandising strategy to efficiently move overstock.
  • Scheduled regular maintenance and repair of displays for longevity.
  • Enhanced store sales through effective product placement and targeted promotions.
  • Developed relationships with key store personnel to support proper product placement and visibility.

Store Manager

Tractor Supply
04.2010 - 05.2015
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Efficient in computer programs
  • Help reduce shrink and help with yearly inventory
  • And much more!


Assistant Store Manager

Walmart
10.2002 - 04.2010
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Hold store meetings with staff to keep them informed
  • Help reduce shrink and help with yearly inventory
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.

Education

Bessemer City High School
Bessemer City, NC

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Clear oral/written communication
  • Administrative support
  • Relationship building
  • Inventory control
  • Staff management
  • Training and coaching
  • Policy implementation
  • Expense reporting
  • Team supervision
  • Staff training
  • Meeting planning
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility

Languages

English

Timeline

Office Manager

Gaston County Animal Care and Enforcement
08.2019 - Current

Adoption Coordinator

Gaston County Animal Care and Enforcement
08.2019 - Current

Kennel Attendant

Gaston County Animal Care and Enforcement
08.2019 - Current

Personal Shopper

Walmart
04.2018 - 08.2019

Retail Merchandiser

Premium Retail Services Inc
07.2015 - 04.2018

Store Manager

Tractor Supply
04.2010 - 05.2015

Assistant Store Manager

Walmart
10.2002 - 04.2010

Bessemer City High School

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Elizabeth Henderson