Elizabeth Hendren
Neligh,NE
Summary
Driven Certified Medication Aide and Certified Nursing Assistant with a proven track record at Arbor Care Centers, enhancing patient care quality through meticulous medication administration and empathetic support. Leveraged expertise in HIPAA compliance and emotional intelligence to foster patient trust and satisfaction. Demonstrated excellence in teamwork and problem-solving, significantly reducing medication errors and improving patient wellbeing.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Certified Dietary Manager
Arbor Care Centers
07.2007 - Current
- Monitored staff performance through evaluations and feedback sessions, addressing any areas needing improvement proactively.
- Partnered with dietitians in assessing patients' needs for therapeutic diets upon admission or during their stay at the facility.
- Proactively addressed potential issues impacting meal service quality or patient satisfaction by analyzing trends and implementing necessary changes.
- Successfully resolved patient concerns or complaints related to meals or service quality by taking prompt corrective actions when needed.
- Participated in interdisciplinary meetings to provide expertise on patient nutritional care, supporting holistic treatment approaches.
- Reduced food waste by closely monitoring inventory levels and adjusting purchasing practices accordingly.
- Managed a team of dietary aides, providing ongoing coaching and support to ensure high-quality meal services for patients.
- Ensured compliance with federal, state, and local regulations by staying current on industry best practices and adapting procedures accordingly.
- Optimized kitchen efficiency for better meal preparation and delivery, ensuring timely service to patients.
- Conducted regular audits of food storage areas to maintain cleanliness standards and prevent contamination risks.
- Led the development of special event menus for holidays or themed days at the facility, promoting variety in meal offerings.
- Purchased food supplies for department according to budget limitations.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Visited with residents to inquire about satisfaction, quality, and personal preferences.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Enhanced food safety standards by implementing strict hygiene protocols and conducting regular staff training sessions.
Certified Medication Aide
Arbor Care Centers
12.2023 - Current
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Reduced medication errors by maintaining accurate documentation of administered medications.
- Supported nursing staff by monitoring patients for side effects or adverse reactions to medications.
- Safeguarded patient privacy by adhering strictly to HIPAA regulations during all aspects of medication handling and administration processes.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Enhanced patient care by administering medications according to prescribed schedules and dosages.
- Contributed to efficient facility operations by preparing and organizing medications in advance for scheduled distribution times.
- Improved patient satisfaction through clear communication and compassionate bedside manner during medication administration.
- Performed regular safety checks on medication storage areas to maintain secure and organized environment.
- Streamlined medication administration processes, ensuring timely delivery of required treatments.
- Demonstrated strong knowledge of state regulations governing Certified Medication Aides, ensuring compliance with all relevant guidelines during daily tasks.
Certified Nursing Assistant
Arbor Care Centers
11.2002 - Current
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Collaborated with nursing staff to create individualized care plans tailored to each patient's needs.
- Served as advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Education
Certificate - Certified Dietary Manager
05.2022
No Degree - Art Education
High School Diploma -
05.2000
Skills
- Vital Signs Documentation
- Resident support
- Supply Management
- HIPAA Compliance
- Medication Administration
- Inventory Monitoring
- Patient Care
- Privacy and confidentiality
- Patient Assessments
- Attention to Detail
- Heavy Lifting
- Heart saver CPR AED (CPR AED)
- Quality Assurance
- Medical terminology knowledge
- Patient Care Quality
- Meal Preparation
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking Abilities
- Reliability
- Excellent Communication
- Empathy and Compassionate Care
Timeline
Certified Medication Aide - Arbor Care Centers
12.2023 - Current
Certified Dietary Manager - Arbor Care Centers
07.2007 - Current
Certified Nursing Assistant - Arbor Care Centers
11.2002 - Current
University of North Dakota - Certificate, Certified Dietary Manager
Northeast Community College - No Degree, Art Education
Neligh-Oakdale High School - High School Diploma,
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