Elizabeth Hendricks
Anoka,MN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative Hybrid
HOM Furniture
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to 40+ customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in training programs to enhance product knowledge and customer service skills.
- Investigated and resolved accounting, service and delivery concerns.
Certified Nursing Assistant
Presbyterian Homes
01.2023 - 09.2024
- As a Certified Nursing Assistant in a nursing home care facility, I provided compassionate and comprehensive care to elderly residents, supporting their daily needs and ensuring their comfort and safety
- My role involved a variety of tasks aimed at enhancing the quality of life for residents and supporting the nursing team
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Supported needs of 15+ residents under long-term care.
Home Health Aide
LifeSpark
08.2022 - 12.2022
- As a Home Health Aide in an assisted living facility, I provided essential support and personal care to residents, ensuring their comfort, safety, and well-being
- My role involved delivering a range of services to assist residents with their daily needs and enhance their quality of life in a supportive and compassionate environment
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted 20+ patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Dietary Aide
LifeSpark
01.2022 - 08.2022
- As a Dietary Aide, I provided essential support in the preparation and delivery of meals in a healthcare or institutional setting, ensuring that dietary needs and preferences were met while adhering to safety and nutritional guidelines
- My role involved a range of tasks focused on maintaining high standards of food service and contributing to the overall well-being of residents or patients
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
Crew Member
Dairy Queen
01.2021 - 01.2022
- As a Crew Member, I played a crucial role in delivering exceptional customer service and ensuring smooth daily operations within the restaurant
- My responsibilities included preparing and serving food, maintaining cleanliness to enhance overall customer satisfaction
- Worked front counter, drive-thru and other areas.
- Took 40+ orders, prepared meals, and collected payments.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
High School Diploma - Mathematics, English, Science, Social Studies, Computer Science, Business Studies, Financial Services, Honors classes
St. Francis
06.2024
Skills
- Effective Communication
- Resolution Strategies
- Client Sales Support
Customer Engagement
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Home Health Aide Certification (HHA) - National Association for Home Care & Hospice or state-specific agencies.
Timeline
Customer Service Representative Hybrid
HOM Furniture
10.2024 - Current
Certified Nursing Assistant
Presbyterian Homes
01.2023 - 09.2024
Home Health Aide
LifeSpark
08.2022 - 12.2022
Dietary Aide
LifeSpark
01.2022 - 08.2022
Crew Member
Dairy Queen
01.2021 - 01.2022
High School Diploma - Mathematics, English, Science, Social Studies, Computer Science, Business Studies, Financial Services, Honors classes
St. Francis
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