Elizabeth Henney
South Windsor,CT
Summary
Organized Event Coordinator and Manager with 3 years of comprehensive experience overseeing and coordinating various positions. Well-versed in booking clients, negotiating terms and conditions and hiring personnel to manage operations of events. Versatile and outgoing professional possessing strong networking abilities paired with in-depth knowledge of hospitality management procedures.
Overview
12
12
years of professional experience
Work History
Events Manager
River | A Waterfront Restaurant and Bar
Wethersfield, CT
06.2020 - Current
- Assessed event success and identified improvement areas through client feedback.
- Organized venues, budgets, guest lists, catering and event timelines.
- Designed contracts, collected fees and booked venues for events.
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
- Coached and counseled employees to reflect company service standards and procedures.
- Managed accounts and worked to continuously develop new revenue from existing clients.
Manager
River | A Waterfront Restaurant and Bar
Wethersfield, CT
10.2015 - Current
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Entered time and attendance logs in preparation for payroll.
- Proficient in Point of Sale systems, Liquor/Wine/Beer Ordering, Payroll
Server
Restaurant Marc Forgione
New York, NY
07.2012 - 09.2015
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Explained menu items, describing ingredients and cooking methods upon request.
Education
Bachelor of Arts - Drama
New York University
New York, NY05.2012
Skills
- Contract Negotiations and Administration
- Catering Coordination
- Team Leadership and Supervision
- Conference and Convention Planning
Additional Information
- Serv Safe Certified for Management
- Bartending Certification
Timeline
Events Manager
River | A Waterfront Restaurant and Bar
06.2020 - Current
Manager
River | A Waterfront Restaurant and Bar
10.2015 - Current
Server
Restaurant Marc Forgione
07.2012 - 09.2015
Bachelor of Arts - Drama
New York University
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