- Offering time and support to shelters for the homeless, women, and animals
- Fundraising Events
- Volunteer Work
- Supporting STEM education initiatives and mentorship programs
- Participating in fundraising events to support local charities, schools, or community projects
ELIZABETH HENRIKSON
BOUNTIFUL
Summary
Dedicated Executive Assistant skilled at offering high-level administrative support to senior-level staff. Experienced with managing complex schedules and coordinating high-level meetings. Recognized for delivering unparalleled customer service with friendly disposition and strong interpersonal skills. Utilizes advanced organizational skills to ensure seamless office operations and enhance productivity. Excellent multi-tasking abilities coupled with excellent data entry capabilities. Committed managerial and executive support member with detailed organizational practices. Expert in travel management, expense tracking. I have a record of maintaining confidentiality and handling sensitive information with discretion. Expertly assists executive team using exceptional communication and organizational skills. I have a verifiable track record of success backed by references.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Program Support/Administrative Assistant to the Director
Utah Broadband Center of the Governor's Office of Economic Opportunity
08.2022 - Current
- Provide Office Management: Facilitate smooth operations and effective communication among team members and external stakeholders. Manage travel, set up meetings, schedule events, and perform other administrative duties as needed.
- Writing and editing: emails, newsletters, correspondence, meeting agendas, taking meeting minutes, public documents, and other program informational materials,
- Resource for Information: I serve as the primary contact point, responding to inquiries from staff, clients, and other stakeholders.
- Coordination & Liaison: Coordinating meetings, working with various teams and departments, and facilitating communication between internal and external stakeholders (e.g., businesses, government officials) Liaison's with Communications dept. Updating webpages, and facilitating event planning.
- Document Preparation & Processing: Filing systems, assist in the administration of grants, and work with important documents (contracts, invoices, etc.).
- Maintaining Files & Records: Maintain an electronic filing system, manage contracts, invoices, and payments, ensuring that everything is properly organized.
- Data Retrieval & Report: Track key performance indicators using Salesforce and handle other forms of data management.
- Train and Oversee Office Intern: Assist intern and oversee office responsibilities and tasks
Front Desk Receptionist & Fleet Manager
Governor's Office of Economic Opportunity
07.2021 - 08.2022
- Managed front desk operations, fostering a welcoming environment. Ordered office supplies and equipment for the office. Responsible for State of Utah purchasing card, (purchases and reconciliations). Collect and distribute office mail and packages. Responsible for distributing parking validations and parking financial reports. Receive checks and track financials in salesforce.
- Answered GOEO front desk phones. Delivered efficient problem-solving techniques for complex customer inquires, with speedy response times and effective solutions.
- Fostered strong relationships with stakeholders, visitors and staff, enhancing office communication.
- Meticulously maintained visitor logs, ensuring data accuracy.
- Coordinated complex scheduling for high-profile meetings and vehicle assignments.
- Coordinated with maintenance teams and GOEO staff to streamline vehicle servicing and repairs
- Kept meticulous fleet records, Consistently created maintenance and financial reports. Ordered new vehicles and returned expired vehicles to State of Utah Fleet Services.
- Collected employee driving data. Activated and issued fleet fobs for employees. In charge of monthly fleet meetings for the Drivers Safety Committee. Filed and maintained driving accidents and car damage reports. Tracked and reported employee driving patterns with tracking software.
- Assisted GOEO Administration with company events and other duties as assigned. Sent out general outgoing email communications to GOEO employees. PEHP liaison for GOEO.
- Trained interns to run the front desk
Verizon Small Business Sales & Customer Service
Clearlink Technologies- A Verizon Retailer
10.2018 - 05.2021
- Managed East Coast sales operations, overseeing client acquisition and retention efforts, consistently achieving high levels of customer satisfaction and successfully closing numerous deals.
- Responded to customer inquiries and proactively identified sales opportunities, consistently exceeding sales targets and building strong, long-term client relationships.
- Educated clients on tailored business packages, improving their understanding of service offerings and driving adoption of business bundles to increase overall sales and customer loyalty.
- Drove sales growth through strategic client education and consultative selling techniques, consistently meeting or surpassing sales goals while enhancing customer satisfaction and retention.
- Mentored and trained new team members, fostering a collaborative and supportive team environment while ensuring high performance standards were maintained in a fast-paced sales setting.
- Managed and maintained daily sales data entry with accuracy and attention to detail, providing crucial insights for management decision-making and performance tracking to support business objectives.
Administrative Assistant to the Branch Manager/Marketing Assistant
Citywide Home Loans
04.2017 - 03.2018
- Full time communication and marketing specialist working with senior managers past, current, and potential clients
- Filled out loan applications for clients over phone
- Request and collect loan documents, organizing files and uploading docs
- Booking appointments and setting schedules for senior Loan Officers
- Assisting loan officers in reaching company sales goals
- Logging information on calls received and maintaining detailed records of each call
- Clerical duties, typing, copying, manning incoming calls and messages, faxing, emailing and scheduling
- Greet and service walk-in clients on weekdays, pre-screen clients for senior loan officers
Education
Bachelor of Science - Health Sciences
University of Utah
Salt Lake City, UTMASTER ESTHETICIAN -
National Institute of Medical Esthetics
South Jordan, Utah03.2017
ASSOCIATES OF SCIENCE DEGREE WITH BUSINESS EMPHASIS -
LDS Business College-Ensign College
Salt Lake City, Utah08.2009
Skills
- Customer Service
- Leadership & Project Management
- Administrative Support
- Communication & Public Speaking
- Mailchimp
- Google Workspace & Google Suite
- Microsoft Office Suite
- Time Management
- Document Processing
- Event Planning & Coordination
- Language: English
- Research & Data Analysis
Certification
LinkedIn "Getting Organized for Peak Performance"
completed course certification.
LinkedIn "Staying Organized While Working Remotely or On-Site" completed course certification.
LinkedIn "Google Drive Essential Training" completed course certification.
LinkedIn "Personal Effectiveness Tips" completed course certification.
LinkedIn "Atomic Habits" completed course certification.
Professional 500 Hour Yoga Instructor Certification
Interests
Timeline
Program Support/Administrative Assistant to the Director
Utah Broadband Center of the Governor's Office of Economic Opportunity
08.2022 - Current
Front Desk Receptionist & Fleet Manager
Governor's Office of Economic Opportunity
07.2021 - 08.2022
Verizon Small Business Sales & Customer Service
Clearlink Technologies- A Verizon Retailer
10.2018 - 05.2021
Administrative Assistant to the Branch Manager/Marketing Assistant
Citywide Home Loans
04.2017 - 03.2018
LinkedIn "Getting Organized for Peak Performance"
completed course certification.
LinkedIn "Staying Organized While Working Remotely or On-Site" completed course certification.
LinkedIn "Google Drive Essential Training" completed course certification.
LinkedIn "Personal Effectiveness Tips" completed course certification.
LinkedIn "Atomic Habits" completed course certification.
Professional 500 Hour Yoga Instructor Certification
Bachelor of Science - Health Sciences
University of Utah
MASTER ESTHETICIAN -
National Institute of Medical Esthetics
ASSOCIATES OF SCIENCE DEGREE WITH BUSINESS EMPHASIS -
LDS Business College-Ensign College
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