Summary
Overview
Work History
Education
Skills
Timeline
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ELIZABETH HEREDIA

Menifee,CA

Summary

Motivated to support patient medical needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality.

Overview

17
17
years of professional experience

Work History

Patient Access Representative

Smile Brands
Costa Mesa, CA
04.2021 - Current
  • Assisted in scheduling, rescheduling, and canceling appointments for patients.
  • Answered incoming calls from potential new patients and existing patient inquiries.
  • Verified insurance information prior to appointment booking.
  • Handle 50-70 inbound calls daily. In a fast-paced environment.
  • Performed follow up calls to confirm scheduled appointments.
  • Resolved customer complaints in a professional manner.
  • Utilized various scheduling programs and insurance websites.

Patient Access Representative II Telecommuter

Conifer Health Solutions
, FL
11.2016 - 01.2021
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Scheduled patient appointment and procedures with EPIC and SCI solutions.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Complete pre-registration account information
  • Knowledge of ICD 10 diagnosis coded and CPT codes for medical procedures.
  • Financial clearance

Patient Access Representative

Conifer Health Solutions /Placentia Linda Hospital
Placentia, CA
03.2014 - 11.2016
  • Scheduled patient appointment and procedures with PAI.
  • Inbound/outbound calls to schedule radiology,cardiology, nuclear Med and hospital procedures.
  • Collect demographics,insurance information,clinical information labs and previous images.
  • Request Authorizations
  • Fax medical records to Dr offices.
  • Communicate with physicians, patients and radiologist to coordinate scheduling availability.Provide correct preps.
  • Financially counsel patients.

Supervisor

Continental Currency Services
Santa Ana, CA
08.2007 - 03.2014
  • Provide Auto registration service to customers.
  • Complete Daily DMV reports, money deposits, provide car tile loan service while submitting applications.
  • Transport documents to DMV office
  • Create social security benefits.
  • Verify Auto insurance.
  • Complete monthly inventory audits for 60 locations

Education

Medical Back Office Assistant

Central County Occupational Program
Garden Grove, CA
2011

Skills

  • Appointment scheduling
  • Payment processing
  • Excellent Written/Oral communication skills
  • Fluent English/Spanish
  • Knowledge in SCI Solutions, Incontact, Epic, Medpost, PBar, Order Checker, Cerner, Passport, Carepricer, VI Web, PAI and different insurance websites
  • MS Word, Excel, Power Point
  • People oriented enjoy working with others
  • Eager to learn and improve learned abilities
  • Ability to remain calm in all situations
  • Excellent in problem solving

Timeline

Patient Access Representative

Smile Brands
04.2021 - Current

Patient Access Representative II Telecommuter

Conifer Health Solutions
11.2016 - 01.2021

Patient Access Representative

Conifer Health Solutions /Placentia Linda Hospital
03.2014 - 11.2016

Supervisor

Continental Currency Services
08.2007 - 03.2014

Medical Back Office Assistant

Central County Occupational Program

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ELIZABETH HEREDIA