Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Hermance

Glens Falls

Summary

Adept at enhancing operational efficiency and customer satisfaction, I leveraged problem-solving and excellent communication skills at Walmart Spark and other roles to exceed performance targets. Skilled in GPS navigation and customer service, I consistently achieved high customer loyalty rates, showcasing a dependable and flexible work ethic.

Overview

18
18
years of professional experience

Work History

Food Delivery Driver

Walmart Spark
09.2022 - Current
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Navigated efficiently through various routes for timely food deliveries.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.

Medical Device Assembler

AngioDynamics
11.2024 - 12.2024
  • Upheld strict quality standards throughout all stages of production, resulting in consistently reliable medical devices for end users.
  • Ensured timely completion of projects, prioritizing tasks efficiently based on production schedules and customer demands.
  • Consistently met or exceeded performance targets, showcasing strong dedication to achieving exceptional results within a demanding work environment.
  • Enhanced quality control by thoroughly inspecting and testing assembled products for compliance with industry standards.
  • Improved production efficiency by meticulously assembling medical devices according to specifications and guidelines.
  • Troubleshot issues effectively during the assembly process, identifying root causes and implementing corrective actions to prevent recurrence.
  • Assisted in the development of new assembly processes, contributing valuable insights from hands-on experience in the field.
  • Supported team members during periods of increased workload, willingly taking on additional tasks to ensure timely project completion.
  • Streamlined assembly process, utilizing specialized tools and equipment for precise assembly of complex medical devices.
  • Maintained high levels of accuracy in documentation, recording detailed information about product assemblies for traceability purposes.

Sanitation Worker

Cargill
08.2006 - 12.2007
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Navigated efficiently through various routes for timely food deliveries.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.

Dishwasher

Ginny Raes Diner
05.2021 - 04.2022
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
  • Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
  • Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
  • Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.

Housekeeping Room Attendant

Holiday Inn and Suites North Beach
06.2021 - 08.2021
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
  • Responded to requests from patrons for linens and toiletries.
  • Reduced lost items reports by carefully checking rooms for left-behind belongings and returning them to front desk.

Personal Care Assistant

Concerned Citizens, Chimacum Road
05.2021 - 06.2021
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
  • Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
  • Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Fish Hatchery Worker

Kelly Services
04.2020 - 08.2020
  • Supported ongoing professional development efforts by attending relevant conferences, workshops, webinars, or related events focused on industry advancements.
  • Read tickets for style, number and special instructions.
  • Enhanced clipper performance with routine maintenance and timely repairs.
  • Adapted quickly to new industry trends, techniques, and technologies to stay competitive in the marketplace.
  • Safeguarded native species by monitoring and controlling invasive species within the hatchery environment
  • Clipping fins on salmon

Cashier

Dollar Plus Discount
05.2019 - 07.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Retail Sales Associate

Forks Clothing Bank
01.2019 - 03.2019
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Greeted customers and provided outstanding customer service.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.

Teachers Assistant

Sunshine and Rainbows Childcare
12.2017 - 02.2019
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Maintained safety and security by overseeing students in recess environments.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Completed daily reports on attendance and disciplinary performance.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
  • Encouraged small groups to discuss topics and explore concepts through hands-on activities.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.

Production on Cut Floor

JBS
03.2017 - 08.2017
  • Promoted a culture of safety by enforcing strict adherence to company policies and OSHA regulations.
  • Streamlined inventory management systems, resulting in reduced waste and improved resource allocation.
  • Optimized resource allocation by identifying areas where resources could be shifted or shared among different teams or projects.
  • Oversaw daily operations, ensuring that production goals were met or exceeded consistently.
  • Implemented quality control measures to reduce product defects and improve overall product quality.
  • Improved production efficiency by implementing lean manufacturing techniques and optimizing workflow processes.
  • Maintained organized work area by cleaning and removing hazards.
  • Made sure that products were produced on time and are of good quality.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Inspected products and machines to maintain quality and efficiency.

Education

Beardstown High School
Beardstown, IL

Skills

  • Problem-solving
  • Customer service
  • Quick learner
  • Hardworking and responsible
  • Time management
  • Excellent communication
  • Safe driving
  • Food handling
  • Good driving record
  • Safe food handling
  • Flexible schedule
  • Customer communication
  • Valid Driver's license
  • GPS navigation
  • Route planning
  • Clean driving record
  • Smartphone operation
  • Mileage tracking
  • Dependable and reliable

Timeline

Medical Device Assembler

AngioDynamics
11.2024 - 12.2024

Food Delivery Driver

Walmart Spark
09.2022 - Current

Housekeeping Room Attendant

Holiday Inn and Suites North Beach
06.2021 - 08.2021

Dishwasher

Ginny Raes Diner
05.2021 - 04.2022

Personal Care Assistant

Concerned Citizens, Chimacum Road
05.2021 - 06.2021

Fish Hatchery Worker

Kelly Services
04.2020 - 08.2020

Cashier

Dollar Plus Discount
05.2019 - 07.2019

Retail Sales Associate

Forks Clothing Bank
01.2019 - 03.2019

Teachers Assistant

Sunshine and Rainbows Childcare
12.2017 - 02.2019

Production on Cut Floor

JBS
03.2017 - 08.2017

Sanitation Worker

Cargill
08.2006 - 12.2007

Beardstown High School

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Elizabeth Hermance