Elizabeth Hernandez

• EPIC system/Care Connect system
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Answered phone calls and emails to provide information, Coordinate Patient's appointment.
• Developed administrative processes to achieve organizational objectives and improve office efficiency.
• Directed patient’s communication to appropriate department personnel.
• Responded effectively to sensitive inquiries or messages.
• Experience with varied computer software and hardware including word processing, knowledge of Microsoft Word, Excel, and Outlook
• Greeted visitors or callers to handle questions or direct to appropriate staff.

• Coordinates with team to develop a plan to ensure the success of targeted groups. Supports department programs, priorities, planning efforts, and other projects as assigned.
• Monitor and directed store project calendar events program, creating effective store guidelines reflected current business practices.

• Coordinated appointments, meetings and conferences.
• Assisted Director of New Business with allocating small expenses to prepare and assess budgetary needs.
• Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
• Assist Managers, and Associates with travel arrangements, including hotel, airfare and ground transportation and travel reimbursement.
• Inventoried and ordered supplies for office.

CareMore Transition to Anthem

• Helped members resolve account problems and navigate internal systems to handle routine needs.
• Assisted in maintaining accurate records by verifying and updating member account information.
• Processed customer account changes using Siebel and Compass.
• Cross-trained in different internal databases and service positions to help team members meet coverage demands.

• Greeted store customers promptly and responded to questions with knowledgeable service.
• Completed documentation for product and service sales.
• Generated Prospects leads.
• Informed management of special sales and service issues.
• Compiled coverage and rating information in an accessible format.
• Presented and clearly explained insurance policy options to clients based on their needs and goals.

• Kept records of room availability and guests-999 accounts, manually or using computers.
• Assisted guests with any special requests during their visits.
• Contacted housekeeping or maintenance staff when guests reported problems.
• Delivered requested items to guests' rooms.
• Stocked toilet tissue and paper towels, as well as other restroom supplies.
• Supplied guests with extra towels and toiletries when requested.
• Stocked room attendant carts with supplies.
• Replenished hotel amenities such as drinking glasses and writing supplies.

• Test, measure and inspect material parts, using measuring instruments and test equipment and record findings.
• Apply label, segregate , discard or reject items that fail to meet specifications.
• Product contributes to development, specifications and protocols to support all applications regulations to FDA & ISO requirements.
• GED: 2010 Hawthorne High － Hawthorne, CA, Los Angeles.