Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ELIZABETH HERNANDEZ

Boynton Beach,FL

Summary

Bilingual,friendly and enthusiastic with 6 years of specialization in restaurants. Able to learn new task quickly and proficient in growing key customer service. Represent establishment with professional demeanor at all times. Outstanding Customer Service ,Quick Learner Team Player, Flexible Schedule, Product Knowledge, Pos Systems.

Overview

10
10
years of professional experience

Work History

Front Desk Receptionist

Baptist Health Medical Group
Wellington, FL
08.2021 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic and health history to keep information current.
  • Completed patient referrals to other medical specialists.

Front End Manager

WALMART
Lake Worth, FL
06.2019 - 06.2021
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety
  • Managed customer complaints and rectified issues to complete satisfaction
  • Created and optimized employee schedules for shift coverage
  • Cultivated strong customer relations and developed effective customer service standards
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding
  • Scanned, priced and bagged customer groceries quickly to keep lines moving
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.

Hairstylist

STEPH STYLES
Royal Palm Beach, FL
11.2017 - 02.2019
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns
  • Monitored, tracked and recorded client satisfaction to maintain positive ratings
  • Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations
  • Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.

Cashier, Busgirl,Hostess,Waitress

BROOKLYN BRICK OVEN PIZZA
Delray Beach, FL
02.2015 - 10.2015
  • Operated POS terminals to input orders, split bills and calculate totals
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
  • Promoted desserts, appetizers and specialty drinks to optimize sales
  • Escorted guests to seating area, furnished menus and highlighted daily specials.

Cashier

THE GIRLS STRAWBERRY PATCH
Delray Beach, FL
05.2013 - 01.2014
  • Server,busgirl
  • Operated cash register, collected payments and provided accurate change
  • Helped customers find specific products, answered questions and offered product advice
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.

Sales Associate

SWITCH
Boynton Beach, FL
10.2011 - 02.2013
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
  • Answered incoming telephone calls to provide store, products and services information
  • Acted as initial contact in addressing customer concerns
  • Assisted teammates with sales-processing tasks to meet daily sales goals.

Hostess,Waitress

HOUSE OF SIAM
Delray Beach, FL
04.2010 - 02.2013
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs
  • Operated POS terminals to input orders, split bills and calculate totals
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations
  • Greeted guests with friendliness and professionalism
  • Effectively multitasked within fast-paced environment.

Education

Cosmetology

Hollywood Institute of Beauty Careers
2017

High School Diploma -

Boynton Beach Community High School
2013

Skills

  • Customer Complaint Resolution
  • Accounting Techniques
  • Greeting and Seating Clients
  • Customer Service
  • Telephone Etiquette
  • Positive Attitude and Energetic
  • Microsoft Outlook

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

Baptist Health Medical Group
08.2021 - Current

Front End Manager

WALMART
06.2019 - 06.2021

Hairstylist

STEPH STYLES
11.2017 - 02.2019

Cashier, Busgirl,Hostess,Waitress

BROOKLYN BRICK OVEN PIZZA
02.2015 - 10.2015

Cashier

THE GIRLS STRAWBERRY PATCH
05.2013 - 01.2014

Sales Associate

SWITCH
10.2011 - 02.2013

Hostess,Waitress

HOUSE OF SIAM
04.2010 - 02.2013

Cosmetology

Hollywood Institute of Beauty Careers

High School Diploma -

Boynton Beach Community High School

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ELIZABETH HERNANDEZ