Elizabeth Hernandez
Lake Wales,FL
Summary
Talented individual skilled in preparing and cooking variety of dishes quickly and efficiently while meeting customer expectations. Manages large-scale food orders and successfully coordinates multiple meal items at once. Brings extensive knowledge of various food and beverage items and preparation methods.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Grill
Webber International University
Babson Park
2021.10 - Current
- Managed food inventory and ordering to optimize stock levels and minimize waste
- Contributed to menu planning meetings, providing input on dish concepts and recipe development
- Assisted in developing and updating standard operating procedures (SOPs) for kitchen operations
- Collaborated with executive chef to introduce innovative menu items using new culinary techniques and ingredients
- Supervised and trained junior kitchen staff to ensure compliance with food safety and sanitation regulations.
- Maintained clean, organized grill stations for hygienic, orderly food preparation
- Trained new staff members on grill station operations, resulting in improved overall performance of the team
Warm Transfer Agent
Policy Scout
Remote
2021.03 - 2021.06
- Took inbound and outbound calls, and transferred customers to correct insurance providers.
- Enhanced customer relations by addressing concerns promptly and professionally, resulting in increased client retention rates
- Contributed to a positive work environment through effective communication, teamwork, and proactive problem-solving initiatives
- Increased productivity levels by identifying areas for improvement within the workflow process and implementing necessary changes
Front Desk Associate
MassageEnvy
Pickerington
2020.10 - 2021.02
- Greeted guests and clients
- Answered telephone calls and responded to them
- Scheduled guests and clients with therapist customers are seeking.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Took reservations over phone, in person, and via computer for guests and provided confirmation information
- Used internal software to process reservations, check-ins and check-outs
- Contributed to revenue growth by upselling memberships or promoting additional services when appropriate
Waitstaff, Food Preparation
National Church Residents
Lake Wales
2020.07 - 2020.09
- Delivered meals to residents
- Served residents in dining room
- Interacted with residents daily
- Used dietary accommodations for each resident.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines
- Bussed and reset tables to keep dining room and work areas clean
- Guaranteed customer satisfaction by quickly delivering orders
- Assisted chefs in preparing high-quality meals, contributing to excellent customer satisfaction ratings
Busser, Barback, Server, Host
Crazy Fish Bar & Grill
Lake Wales
2019.04 - 2020.07
- Quickly cleaned off tables for the upcoming guests
- Made bar drinks
- Interacted with customers
- Provided great customer service for each table
- Led each customer to proper tables
- Adapted to each task given.
- Restocked ice, condiments, and snacks
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
- Learned how to make wide variety of mixed drinks
- Trained new staff in bussing and cleaning procedures
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment
- Delivered food to customers at bar and tables
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking
- Explained menu items and suggested appropriate options for food allergy concerns
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation
Embroidery
Almighty Printing
Lake Wales
2019.01 - 2019.04
- Greeted customers upon arrival
- Worked with employees to get orders done
- Customized embroidery, graphic logos, banners, posters, screen prints to fit customers' needs.
- Developed clear communication channels between inspection department and other departments involved in embroidery process for seamless collaboration efforts resulting in efficient workflow systems
- Maintained proper documentation of inspected items, enabling clear communication among production teams and management staff
- Collaborated with design team to optimize embroidery patterns for better overall product appearance and quality
- Consistently exceeded performance metrics, showcasing a strong commitment to quality standards and attention to detail during embroidery inspections
Delivery Driver
Pizzanos Pizza and Grinders
Lake Wales
2018.03 - 2018.04
- Prepared orders to be delivered
- Welcomed customers at front door
- Timed deliveries to ensure freshness of food.
Education
Some College (No Degree) -
Polk State College/ Graphic Design
Lake Wales, FL 2019.01 - 2024.01
Certificate - Backend Software Engineering
Southern New Hampshire University
Indianapolis, IN 2022.07 - 2023.07
Skills
Time managementTeam workerCustomer serviceSocially interactiveOrganization
Team Player
Adaptable
Customer/Client relations
Documentation and reporting
Organization skills
Bookkeeping
Verbal and written communication
Telephone skills
Problem-Solving
Good Telephone Etiquette
Timeline
Certificate - Backend Software Engineering
Southern New Hampshire University
2022.07 - 2023.07
Grill
Webber International University
2021.10 - Current
Warm Transfer Agent
Policy Scout
2021.03 - 2021.06
Front Desk Associate
MassageEnvy
2020.10 - 2021.02
Waitstaff, Food Preparation
National Church Residents
2020.07 - 2020.09
Busser, Barback, Server, Host
Crazy Fish Bar & Grill
2019.04 - 2020.07
Embroidery
Almighty Printing
2019.01 - 2019.04
Some College (No Degree) -
Polk State College/ Graphic Design
2019.01 - 2024.01
Delivery Driver
Pizzanos Pizza and Grinders
2018.03 - 2018.04