Elizabeth Hernandez
Summary
Front desk receptionist that is prompt, courteous, and proficient with office, computer, and phone technology. Strong interpersonal, communication, and multitasking abilities. Devoted to providing excellent, long-lasting client service and prepared to assist team in achieving corporate objectives.
Overview
7
7
years of professional experience
Work History
Front Desk Clerk
Oldham Goodwin Group: Hyatt Place
10.2020 - Current
- Guest was embraced in a welcoming manner, provided with a rapid assistance, and attended to any inquiries.
- Responded to concerns from customers in a professional manner, taking swift action to ensure their continued pleasure.
- In addition to working at the front desk, multitasked by managing and preparing food orders and tending to a bar.
- Established enduring relationships with guests by being amiable, anticipating their needs, and exceeding expectations.
- Assisted colleagues as needed for seamless operations across departments in the hotel setting specially during the downtimes.
Internship Student
Genesys Works : Locke Lord LLP
08.2017 - 07.2018
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Developed effective improvement plans in alignment with goals and specifications.
- Assisted colleagues in their tasks when needed, fostering a supportive work environment.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Earned the "Young Professional" Scholarship.
Education
Bachelor of Arts - English And Spanish Minor
Texas A&M University
College Station, TX08.2023
Skills
- Customer Service
- Computer Skills
- Data Gathering
- Phone and Email Etiquette
- Time Management
- Detail Oriented
- Relationship Building
- Problem-Solving Skills
Languages
Spanish
Timeline
Front Desk Clerk
Oldham Goodwin Group: Hyatt Place
10.2020 - Current
Internship Student
Genesys Works : Locke Lord LLP
08.2017 - 07.2018
Bachelor of Arts - English And Spanish Minor
Texas A&M University
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