Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Michael Strong

Houston,TX

Summary

Motivated Retail Manager with comprehensive understanding of desirable fiscal management and strategic guidance practices.

Overview

11
11
years of professional experience
1
1
Certification

Work History

General Manager

Conn's HomePlus
07.2023 - Current
  • Cultivated strong relationships with clients, credit granting, and warehouse operations to ensure long-term success and loyalty.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Managed a diverse team of professional sales associates/specialists, fostering a positive work environment and high employee satisfaction.
  • Increased store profitability by implementing cost-saving measures, efficient inventory management strategies, and elevating the standard and level of accountability for sales goals.

Operations Manager/Assistant Manager

Conn's Home Plus
05.2021 - 07.2023
  • Researched and reconciled shortages and discrepancies to keep inventory counts and records current and accurate.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.

Store Manager

Lowe's Home Improvement
12.2019 - 08.2020
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Operations Manager

Lowe's Home Improvement
09.2016 - 08.2020
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly
  • Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments using PeopleSoft, Workday, and Kronos Workforce Central.

Receiving/Delivery Department Manager

Lowe's Home Improvement
12.2012 - 09.2016
  • Oversaw delivery portfolio encompassing all of greater Houston area with 200+ deliveries per week.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability..

Education

Bachelor of Arts - Psychology

Prairie View A & M University
Prairie View, TX
05.2011

Skills

  • PeopleSoft
  • Supply Chain Management
  • P&L Management
  • Maximizing profitability
  • Team leadership and coaching

Accomplishments

  • Certified as Market 1371 Operations Mentor
  • Oversaw the development and training of 11 Operations Managers and ASMs over a 3 year period.
  • “1371 Manager of the Year” Award Winner in 2019


Certification

  • Certified Operation'sTrainer, Lowe's Home Improvement - 2018-2020

Timeline

General Manager

Conn's HomePlus
07.2023 - Current

Operations Manager/Assistant Manager

Conn's Home Plus
05.2021 - 07.2023

Store Manager

Lowe's Home Improvement
12.2019 - 08.2020

Operations Manager

Lowe's Home Improvement
09.2016 - 08.2020

Receiving/Delivery Department Manager

Lowe's Home Improvement
12.2012 - 09.2016

Bachelor of Arts - Psychology

Prairie View A & M University

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Michael Strong