Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Hernandez

Odessa,TX

Summary

Driven Parts Manager with a proven track record at Arnold Machinery, adapt in inventory management and customer relationship building. Leveraged quick learning and initiative-taking to enhance department efficiency by implementing improved systems, significantly reducing discrepancies and costs. Excelled in upselling strategies and customer service, fostering strong supplier partnerships and increasing customer satisfaction.

Overview

12
12
years of professional experience

Work History

Parts Sales

Kaige Kubota
01.2023 - Current
  • Coordinated with service department staff to ensure timely delivery of required parts for repairs or installations.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Utilized computer systems proficiently for order processing, inventory management, and reporting purposes.
  • Assisted customers in finding appropriate parts promptly.

Parts Manager

Arnold Machinery
10.2021 - 12.2023
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Monitored and evaluated supplier performance to maintain quality of parts.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.

Parts Sales Associate

Kirby Smith Machinery
02.2019 - 06.2021
  • Coordinated with service department staff to ensure timely delivery of required parts for repairs or installations.
  • Utilized computer systems proficiently for order processing, inventory management, and reporting purposes.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Assisted customers in finding appropriate parts promptly.
  • Developed strong relationships with suppliers, negotiating favorable pricing and delivery terms for the company.
  • Ordered parts from various distributors to fulfill demands.
  • Stocked and managed stock of parts.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.

Parts Counter Sales Person

Cummins Southern Plains
05.2017 - 05.2021
  • Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
  • Streamlined order processing for quicker turnaround times and improved customer experience.
  • Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
  • Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
  • Enhanced product knowledge by attending regular training sessions and staying up-to-date on industry trends.
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.

Parts Manager /Dot Clerk

Frach Tech Services
03.2012 - 06.2016
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Provided timely, insightful and accurate reports to upper management.
  • Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Education

High School Diploma -

Stratford Career Institute
05.2002

Skills

  • Quick Learner
  • Customer Relationship Building
  • Dependability
  • Goal-oriented mindset
  • Initiative-taking
  • Upselling strategies
  • Ordering parts
  • Customer Service

Timeline

Parts Sales

Kaige Kubota
01.2023 - Current

Parts Manager

Arnold Machinery
10.2021 - 12.2023

Parts Sales Associate

Kirby Smith Machinery
02.2019 - 06.2021

Parts Counter Sales Person

Cummins Southern Plains
05.2017 - 05.2021

Parts Manager /Dot Clerk

Frach Tech Services
03.2012 - 06.2016

High School Diploma -

Stratford Career Institute

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Elizabeth Hernandez