Elizabeth Hernandez
Huffman,TX
Summary
Skilled in exceptional customer service and proficient with POS systems, I have excelled in fast-paced environments like Little Woodrow’s, enhancing guest experiences through efficient service and strong guest relationships. My ability to handle large groups and maintain speed and efficiency has significantly contributed to increased customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Cocktail Server
Little Woodrow’s
09.2024 - Current
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
Server
Hungry Jacks
08.2022 - 10.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Server
Shell Shack
07.2021 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions..
Server
Outlaw Rays
06.2020 - 11.2021
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Communicated with guests to record orders and assess needs.
- Ensured compliance with health and safety regulations, maintaining clean and safe environment for both patrons and coworkers.
- Adapted to fast-paced environment, maintaining high-quality service during rush hours and special events.
Server
Crawfish Shack
01.2019 - 05.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
High School Diploma -
Crosby High School
Crosby, TX05.2021
Skills
- Exceptional customer service
- Cash Handling
- Handling large groups
- Alcohol awareness
- Familiarity with POS systems
- Speed and Efficiency
- Menu Memorization
- Safe Food Handling
Timeline
Cocktail Server
Little Woodrow’s
09.2024 - Current
Server
Hungry Jacks
08.2022 - 10.2024
Server
Shell Shack
07.2021 - 05.2022
Server
Outlaw Rays
06.2020 - 11.2021
Server
Crawfish Shack
01.2019 - 05.2021
High School Diploma -
Crosby High School
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