Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elizabeth Hernandez

Providence

Summary

Dynamic Medical Assistant with proven expertise at Thundermist Health Center in patient care and appointment scheduling. Skilled in electronic health records and vital sign monitoring, I excel in enhancing operational efficiency and delivering exceptional customer service. Committed to improving patient outcomes through effective communication and meticulous attention to detail.

Overview

8
8
years of professional experience

Work History

Medical Assistant

Thundermist Health Center
West Warwick
06.2018 - Current
  • Scheduled appointments for patients via phone and in person.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Organized patient charts before each day's clinic sessions began.
  • Contacted medical facilities to schedule patients for admission.
  • Documented notes during patient visits.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Incorporated outside records into charts and EHR.
  • Handled general office duties to support administrative staff during peak hours.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Conducted routine laboratory tests and sample analyses to monitor diseases.
  • Explained treatment procedures and physicians' instructions.
  • Collected samples from patients for laboratory testing purposes.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Organized charts, documents and supplies to maintain team productivity.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Maintained updated knowledge through continuing education and advanced training.

CNA

Fatima Hospital
North Prov
03.2017 - 06.2018
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Transported residents within the facility as needed.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
  • Collected specimens from patients for laboratory testing purposes.
  • Documented patient care services by charting in designated areas.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Assisted patients with daily living activities, including bathing, dressing, and grooming.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.

Education

High School Diploma -

Community College of Rhode Island
Warwick, RI

Skills

  • Patient care
  • Vital sign monitoring
  • Electronic health records
  • Medical terminology
  • Customer service
  • Appointment scheduling

Languages

Spanish
Native/ Bilingual

Timeline

Medical Assistant

Thundermist Health Center
06.2018 - Current

CNA

Fatima Hospital
03.2017 - 06.2018

High School Diploma -

Community College of Rhode Island

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Elizabeth Hernandez