Elizabeth Hernandez
San Antonio
Summary
Assistant Property Manager with expertise in optimizing property operations to enhance tenant satisfaction and uphold property standards. Demonstrated proficiency in leasing processes, maintenance coordination, and effective vendor management. Strong communication skills facilitate positive tenant relationships and ensure regulatory compliance. Committed to driving efficiency in property management while focusing on excellence and value enhancement.
Overview
31
31
years of professional experience
Work History
Leasing Manager
The Ravello Senior Apartment Homes
San Antonio
05.2023 - Current
- Managed leasing process for 252-unit senior living community, ensuring compliance with LIHTC regulations.
- Marketed community effectively to attract potential tenants and enhance occupancy rates.
- Screened applicants thoroughly to select qualified residents for tenancy.
- Negotiated lease agreements to optimize terms for both residents and property management.
- Maintained accurate records of resident income, occupancy, and lease agreements.
- Oversaw rent collection and addressed tenant delinquencies promptly to maintain revenue flow.
- Coordinated with maintenance and other departments to resolve resident issues and uphold property standards.
Leasing Manager
Avenue5 Residential
San Antonio
04.2022 - Current
- Achieved 95% average lease renewal rate through effective leasing strategies.
- Collaborated with marketing team to develop property listings, increasing leads by 50%.
- Conducted comprehensive tenant screenings, including background and credit evaluations.
- Coordinated seamless move-in/move-out processes, ensuring timely completion of documentation.
- Responded promptly to tenant inquiries regarding maintenance or lease terms, resolving issues efficiently.
- Performed regular inspections to identify repair needs, coordinating timely resolutions with maintenance staff.
- Worked extensively with Spanish-speaking residents to provide information and resolve issues.
- Maintained accurate records of leases and tenant-related information using property management software.
Assistant Community Manager
GoldOller Real Estate Investments
Atlanta
10.2020 - 06.2021
- Company Overview: Atlanta, GA
- Assistant Community Manager of a 982-unit property.
- Maintain an average of no more than 2% bad debt by the end of each accounting month-end.
- Promptly collect and post all revenue, and when necessary, immediately mail to GoldOller or to the bank any payments that cannot be processed electronically on-site.
- Follow up with any delinquent accounts, pursue collections and initiate any necessary eviction proceedings according to established procedures.
- Responsible for the management and collection efforts related to previous resident balances, adhering to company policy and procedure.
- Inspect units during move-in and move-out, ensuring that the appropriate deductions are taken from security deposits. Complete final account statements according to established procedures.
- Assess and post all charges associated with service requests, late charges, etc. And generate notices to the residents for such charges.
- Appropriately monitor and utilize the property's petty cash fund.
- Serve as a positive representative of the property, GoldOller Real Estate Investments, and clients at all times.
- Assist in conducting weekly team meetings to promote collaboration, teamwork, and to ensure the entire team stays well-informed about current projects and priorities.
- Communicate frequently with the Community Manager about the vital needs of the community.
- Maintain a professional image, a positive attitude, and adhere to dress code and uniform requirements.
- Enforce lease and other government rules and regulations, including Fair Housing laws, building safety, health codes, and local ordinances.
- Ensure all reports are completed on time, and accurately.
- Confirm that all work is input into the software system in a timely manner.
- Maintain the property's business/leasing office in a neat, orderly, and businesslike manner at all times, with regularly scheduled office hours per established procedures.
- Use all company equipment in a responsible manner and in accordance with its operational guidelines.
- Attend scheduled management meetings, and complete all required training.
- Report all liability and property incidents to the corporate office immediately.
- Complete any pertinent safety checklists and/or inspections.
- Atlanta, GA
Property Assistant Manager
AGPM LLC
Kennesaw
11.2018 - 06.2019
- Company Overview: Kennesaw, GA
- Property Assistant Manager
- 252 Units Community.
- Maintain awareness of local market conditions and trends.
- Contribute ideas to property manager for marketing community and improving resident satisfaction.
- Work on all phases of leasing and resident retention.
- Rental of units (showings) and inspect all units prior to showing.
- Greets prospective clients, shows community.
- Qualify prospective residents. Take applications and deposits, move in and train new residents.
- Approve/reject applications.
- Prepare forms associated with lease applications. Verify information on lease applications.
- Final check of rented units. Verify utilities in new resident's name.
- Responsible for keeping daily records on lease renewals and terminations.
- Maintains positive customer relations attitude.
- Physically inspects the community when on grounds, picks up litter and reports any service needs to maintenance staff.
- Kennesaw, GA
Property Assistant Manager
The Management Group LLC
Atlanta
09.2016 - 11.2018
- Company Overview: Atlanta, GA
- Property Assistant Manager - 382 Units community.
- Assisting Property Manager with the day-to-day functions while cultivating and nurturing relationships with tenants to provide service and educate them on property rental specifications, including features, benefits, and pricing.
- Managing tenants' accounts, responding to new prospects over the phone, email, or direct referrals. Researching marketing ideas to increase daily traffic.
- Executing renewals, preparing weekly accounting reports per corporate requests, and following company policy.
- General office support, drafting of memos for residents, related to lease issues/violations. Performing all functions to facilitate move-ins and move-outs.
- Maintaining Unit Turnover lists. Processing security deposit reports based on the conditions of units left by tenants.
- Atlanta, GA
Leasing Consultant
Wesley Apartment Homes | The Management Group LLc.
Atlanta
05.2014 - 09.2016
- Company Overview: Atlanta, GA.
- Collections
- Drafting memos and/or making phone calls related to delinquency.
- Processing move-ins and move-outs.
- Process Renewal.
- Collections
- Maintaining a high closing ratio in regard to leasing.
- Resident Retention.
- Creates a schedule for the leasing team.
- Conducted move-ins and move-outs.
- Marketing the apartments on social media.
- Atlanta, GA.
Music Promoter
Perla Records Inc.
New York
10.2006 - 05.2012
- Established connections with nightclubs and restaurants to schedule band performances.
- Managed documentation and immigration paperwork for working visas for band members and artists.
- Coordinated logistics for events, including flights, hotels, and meals in multiple cities.
- Executed social media and physical marketing strategies to maximize event visibility.
Off Premise Brand Specialist
METRO DEMO, INC
Yonkers
01.2002 - 12.2004
- Coordinated and organized over 830 promotional events, including product launches and in-store activations.
- Executed successful sampling campaigns to enhance brand visibility in Metro NY area.
- Specialized in off-premise branding strategies for Bacardi USA portfolio.
Customer Service Representative
Marble Hill Liquor Store
Bronx
01.1996 - 12.2002
- Delivered exceptional customer service by greeting patrons, addressing inquiries, and resolving issues efficiently.
- Demonstrated extensive knowledge of liquor, wine, and spirits to assist customers.
- Facilitated store setup through stocking shelves, rotating products, and constructing displays.
Cashier
Supermarkets
Bronx
01.1994 - 06.1996
- Processed customer purchases and handled payments with accuracy.
- Operated cash registers, scanned items, and accepted multiple payment methods.
- Provided exceptional customer service by addressing inquiries and assisting with item location.
- Maintained a clean and organized checkout area to enhance customer experience.
Education
Certified Apartment Manager Training - Certified Apartment Manager
San Antonio Apartment Association
7525 Babcock Rd, San Antonio, TX 7824905.2025
Associate of Applied Science - Interior Design
The Art Institute of New York
218-232 W 40th St, New York, NY 1001812.2012
Skills
- Property management software expertise
- Customer relationship management
- Accounts payable
- Fair housing compliance
- LIHTC and Section 8 knowledge
- Customer service excellence
- Marketing strategies
- Lease negotiation
- Financial reporting
- Resident relations
- Effective communication
- Conflict resolution
- Disturbance handling
- Affordable housing programs
- Adaptability
- Team collaboration
- Regulatory compliance
- Event planning
- Facility inspection
- Deposits management
- Rental management
- Social media engagement
- Contract negotiation
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Leasing Manager
The Ravello Senior Apartment Homes
05.2023 - Current
Leasing Manager
Avenue5 Residential
04.2022 - Current
Assistant Community Manager
GoldOller Real Estate Investments
10.2020 - 06.2021
Property Assistant Manager
AGPM LLC
11.2018 - 06.2019
Property Assistant Manager
The Management Group LLC
09.2016 - 11.2018
Leasing Consultant
Wesley Apartment Homes | The Management Group LLc.
05.2014 - 09.2016
Music Promoter
Perla Records Inc.
10.2006 - 05.2012
Off Premise Brand Specialist
METRO DEMO, INC
01.2002 - 12.2004
Customer Service Representative
Marble Hill Liquor Store
01.1996 - 12.2002
Cashier
Supermarkets
01.1994 - 06.1996
Certified Apartment Manager Training - Certified Apartment Manager
San Antonio Apartment Association
Associate of Applied Science - Interior Design
The Art Institute of New York
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