Elizabeth Hernandez
Fresh Meadows
Summary
Detail-oriented and compassionate administrative professional with 5+ years of healthcare and behavioral support experience. Skilled in patient scheduling, clinician coordination, and practice management systems. adept at using digital platforms including Google Workspace, Slack, and healthcare software to streamline operations and enhance patient care. Passionate about supporting mission-driven teams, and ensuring families receive warm, professional guidance through their care journey.
Overview
8
8
years of professional experience
Work History
Behavior Interventionist
Frontier Behavioral Services
01.2024 - Current
- Provided direct behavioral support to students with diverse needs by implementing individualized behavior intervention plans (BIPs) in classroom settings.
- Collaborated with teachers, school psychologists, and support staff to ensure consistent behavior strategies aligned with IEP goals.
- Collected and analyzed behavioral data to monitor student progress, guide decision-making, and adjust interventions as needed.
- Delivered proactive support through positive behavior reinforcement, de-escalation techniques, and conflict resolution strategies.
- Maintained accurate documentation of student behavior, interventions used, and outcomes, ensuring compliance with district and state regulations.
Placement and Utilization Support Coordinator
MJHS
10.2021 - 12.2022
- Responsible for the enrollment and disenrollment of plan members as well as the change of agency process.
- Performed all follow-up tasks related to placement of cases, including filing, faxing, and appropriate communication of information.
- Responsible for offering single case agreement to non participating vendors and processing them along with the care management and NPO teams.
- Aided in processing utilization support issues such as but not limited to; service cancellations, holds and resumptions due to vacation, hospitalization, and illness, as well as authorization units recalculation due to claim discrepancies.
- Participate in bi-monthly meetings, refresher events and trainings for ongoing staff development.
Administrative Assistant
Salvacion Physical Therapy
07.2018 - 10.2021
- Responsible for the overall operations and administration of the medical practice.
- Ensured quality and timeliness of medical diagnostics, reports, and front/back office functions.
- Provided support and performed regular QA reviews for client intake, registration and scheduling functions.
- Monitored ICD-10 and CPT codes to ensure patient treatment accuracy and insurance reimbursement.
- Maintained compliance in areas such as OSHA, HIPA, coding issues and updating policies and procedures.
Marketing Representative
Platinum Total Health Care
07.2017 - 07.2018
- Established network of current relationships with healthcare clients in the assigned territory.
- Provided accurate pipeline management and reporting and executed tactical sales plans.
- Provided and collected proper documentation for our healthcare clients.
- Assisted clients by scheduling their nurse assessments.
Education
Bachelor of Science - Nutrition and Dietetics, psychology
Queens College
08.2022 - 06/2026
Skills
- Healthrules
- InContact
- Google workspace and MS Office
- Fluent in spoken and written Spanish
- Team Leadership
- Problem Solving
- Data analysis
- Case management
- Scheduling
- Multicultural competence
- Confidentiality and privacy
Volunteer Experience
Volunteer, Sergeants Benevolent Association (Widows and Children Fund) | 2022-2024
- Contributed to community support initiatives through fundraising and outreach.
- Strengthened organizational and interpersonal skills while supporting families in need.
Volunteer, Sky Light Psychiatric Center – Oral Histories Project | 2017
- Assisted in producing oral histories of more than a dozen Sky Light members.
- Supported advocacy for the rights of individuals with psychiatric disabilities through storytelling and awareness campaigns.
- Helped enhance public understanding, contributing to the center’s ability to secure additional funding.
Timeline
Behavior Interventionist
Frontier Behavioral Services
01.2024 - Current
Bachelor of Science - Nutrition and Dietetics, psychology
Queens College
08.2022 - 06/2026
Placement and Utilization Support Coordinator
MJHS
10.2021 - 12.2022
Administrative Assistant
Salvacion Physical Therapy
07.2018 - 10.2021
Marketing Representative
Platinum Total Health Care
07.2017 - 07.2018
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