Elizabeth Herrera
San Diego,CA
Summary
Administrative Registered Nurse successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator talented in thinking outside the box for creative solutions. Self-motivated leader who brings proven organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hospice Administrator
Suncrest Hospice
09.2023 - 03.2024
- Oversight of daily operations including regular audits of operational goals and processes, identifying areas for improvement and implementing solutions accordingly
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance
- Optimized customer experience by delivering superior services, effectively triaging and troubleshooting issues.
- Simultaneously, executed processes and duties of Director of Patient Care Services
- Cultivated positive relationships with facilities/vendors to deliver timely, cost-effective services
- Educated staff on organizational mission and goals to help employees achieve success
- Coordinated company events and meetings to foster teamwork and boost employee morale
- Reduced overhead costs through careful budget management and resource allocation.
- Targeted new customers for geographic reach and optimizing projected revenue goals
- Maintained database systems to track and analyze operational data
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations
Assistant Director of Patient Care Services - Clinical Manager
Seacoast Hospice
01.2022 - 09.2023
- Worked closely with management to provide effective assistance for specific aspects of business operations
- Delivered high level of quality care to diverse populations while overseeing patient admissions, and triaging high acuity patient issues
- Recommended ways to reduce overhead and cut costs with effective saving practices
- Assisted the DPCS in developing innovative programs to improve business efficacy, employee performance, and retention rate
- Simultaneously performed supervisory role of Clinical Manager for the North County division and staff
- Managed daily supervisory role of a 25-person office, supporting approximately 125 patients in the absence of the DPCS
- Established team priorities, maintained schedules and monitored performance
- Assisted in the employee selection, promotion, and termination process
- Reviewed referral information and kept track of intakes from various referral sources
- Improved interdisciplinary collaboration efforts leading to better coordinated care
- Maintained up-to-date knowledge of industry trends and best practices to inform ongoing improvements in clinical management, education, and strategies
Executive Assistant
Channel Savants
06.2021 - 01.2022
- Assisted CEO in daily operational processes.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Director of Clinical Care Services
Aasta Hospice
04.2021 - 06.2021
- Led startup processes for a hospice company
- Helped to secure strategic partnership contract/s and connected with potential clients to drive business development.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Strengthened internal controls by reviewing and updating existing policies, procedures, and ensuring compliance with regulatory requirements.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Participated in outreach program and provided educational in-services
Admissions and Palliative Lead Nurse - Case Manager
West Coast Hospice
06.2018 - 04.2021
- Advocated for the needs of both patients and nursing staff, leading to improved working conditions and better overall outcomes.
- Educated family members and caregivers on patient care instructions.
- Supervised team staff, mentoring new hires and interdisciplinary team, fostering a supportive and educational atmosphere for communication, growth and development.
- Conducted and lead interdisciplinary team meetings and in-services
RN Case Manager
Bridge Hospice
02.2017 - 06.2017
- Collaborated closely with physicians and team members to develop individualized treatment plans, supporting optimal patient outcomes.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services such as wound-vac care.
- Provided emotional support and education to families, caregivers, and patients coping with chronic illness or end-of-life decisions
Admissions Nurse
Mission Hospice
08.2016 - 11.2016
- Served as an advocate for patients'' rights by addressing any concerns or grievances related to their admission experience promptly and professionally in a startup office
- Provided physicians and other medical personnel with patient assessment details and answered patient care-related questions.
- Streamlined the admissions process for increased efficiency and reduced waiting times.
RN Geriatric Consultant
Innovative Healthcare Consultants
01.2014 - 01.2016
- Provided comprehensive consultations and high quality personalized patient care management to geriatric patients
- Navigated through patient crisis situations
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care
Education
Bachelors of Science - Management Information Systems
University of Phoenix
A.S.N Nursing Degree - Registered Nursing
Imperial Valley College School of Nursing
CaliforniaBiology
UCSD - Undergraduate
La Jolla, CASkills
- Office Administration
- Operations Oversight
- Resource optimization
- Customer Service with Attention to Detail
- Prioritization/Decision Making with 13 years ICU experience
- Employee Onboarding
- Staff Management and PIP Monitoring
- Team Building and Leadership
Certification
- BLS
- ACLS (upon request)
Languages
Spanish
Professional Working
Timeline
Hospice Administrator
Suncrest Hospice
09.2023 - 03.2024
Assistant Director of Patient Care Services - Clinical Manager
Seacoast Hospice
01.2022 - 09.2023
Executive Assistant
Channel Savants
06.2021 - 01.2022
Director of Clinical Care Services
Aasta Hospice
04.2021 - 06.2021
Admissions and Palliative Lead Nurse - Case Manager
West Coast Hospice
06.2018 - 04.2021
RN Case Manager
Bridge Hospice
02.2017 - 06.2017
Admissions Nurse
Mission Hospice
08.2016 - 11.2016
RN Geriatric Consultant
Innovative Healthcare Consultants
01.2014 - 01.2016
Bachelors of Science - Management Information Systems
University of Phoenix
A.S.N Nursing Degree - Registered Nursing
Imperial Valley College School of Nursing
Biology
UCSD - Undergraduate
- BLS
- ACLS (upon request)
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