Patient Services Representative
Phoenix Perinatal Associates
Phoenix, AZ
2015 - 2017
- Maintained accurate records of services provided during each visit or procedure.
- Assisted with the completion of medical forms and records.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Reviewed patient accounts for accuracy on a regular basis.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Performed administrative duties such as filing, faxing, photocopying.
- Assisted with scheduling follow-up appointments according to provider availability.
- Scanned documents into electronic health record system as needed.
- Maintained a clean and organized reception area.
- Greeted patients upon arrival and directed them to the appropriate area.
- Inputted patient demographic data into electronic health record system.
- Ensured all necessary paperwork was completed prior to patient visits.
- Ensured that all necessary documentation is completed prior to discharge of patient.
