Elizabeth Herrera
Albuquerque,New Mexico
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Branch Support Representative
Sandia Laboratory Federal Credit Union
05.2023 - Current
- Greet visitors in a friendly and professional manner.
- Assist visitors with directions to appropriate areas.
- Notify receiving staff of visitor arrival.
- Uphold compliance with the Bank Secrecy Act (BSA), which includes compliance with the Customer Identification Program and anti-money laundering policies and procedures.
- Ensure member and credit union information is treated with the utmost confidence and security, including adherence to member identification and shred procedures.
- Ensure the branch reception area is clean, free of clutter, and presentable for all visitors.
- Recognize and act upon potential membership and service opportunities to promote membership growth and loyalty.
- Perform member file maintenance as directed.
- Develop and maintain up to date and thorough knowledge of branch policies, procedures, systems, and processes.
- Complete annual BSA and OFAC training.
- Receive packages and/or deliveries as needed.
Contact Center Rep 2
Sandia Laboratory Federal Credit Union
11.2020 - Current
- Is responsible for positive relationships with internal and external members.
- Assisting members with any account related services and issues.
- Maintain up to date and thorough knowledge of SLFCU policies, procedures, systems and processes.
- Demonstrated empathy towards members concerns, fostering trust and rapport during interactions.
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Facilitated conflict resolution between customers and other departments when necessary, ensuring satisfactory outcomes for all parties involved.
- Assisted in training new hires, sharing best practices and contributing to their professional development.
Barista
Breve Crepes and Coffee
02.2018 - 11.2019
- Responsible for creation of gourmet coffee and tea beverages, as well as a diverse menu of crepes, breakfast items, and sandwiches
- Duties included cleaning and maintaining of food service machines, cash register operation, and closing duties which included proper cleaning and sanitizing of work areas.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Barista
Black Mesa Coffee Company
11.2015 - 02.2018
- Was responsible for production of various coffee and tea drinks, as well as sandwiches and various breakfast items
- Daily duties consisted of cash register operation, cleaning and sanitizing of work areas and various food service devices.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Education
Aveda Institute of New Mexico
01.2019
Cesar Chavez Community School -
High school
Albuquerque, New Mexico01.2015
Skills
- Microsoft Office Programs
- Excel
- Honest
- Hardworking
- Trustworthy
- Data Entry
- Professional guest/customer service skills
- Organized
- Workflow Coordination
- Account Maintenance
References
Manager SLFCU - Bonnie Duran 505-239-7776
Supervisor SLFCU - Juleigh Morrow 505-366-3776
Timeline
Branch Support Representative
Sandia Laboratory Federal Credit Union
05.2023 - Current
Contact Center Rep 2
Sandia Laboratory Federal Credit Union
11.2020 - Current
Barista
Breve Crepes and Coffee
02.2018 - 11.2019
Barista
Black Mesa Coffee Company
11.2015 - 02.2018
Aveda Institute of New Mexico
Cesar Chavez Community School -
High school
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