Elizabeth Herrera
Miami
Summary
Dynamic leader with a proven track record. Enhancing customer satisfaction and streamlining operations. Excelled in team leadership and inventory management, fostering a positive work environment and driving business growth. Skilled in customer service and organizational tasks, achieving significant improvements in operational efficiency.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Vans
08.2024 - 01.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Store Manager
Banter By Piercing Pagoda
11.2020 - 07.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Completed physical inventory counts daily.
Sales Lead Keyholder
Pier One Imports
10.2018 - 11.2020
- Opened inventory boxes and restocked shelves.
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Completed store opening and closing procedures.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
Felix Varela Senior HighSchool
Miami, FL06-2017
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Task delegation
- Policy enforcement
- Schedule oversight
- Adaptability and flexibility
- Verbal and written communication
- Product and service sales
- Inventory management
- Organizational skills
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Assistant Manager
Vans
08.2024 - 01.2025
Store Manager
Banter By Piercing Pagoda
11.2020 - 07.2024
Sales Lead Keyholder
Pier One Imports
10.2018 - 11.2020
High School Diploma -
Felix Varela Senior HighSchool
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