Elizabeth Herrera
Baytown
Summary
Enthusiastically dedicated to teamwork, quality and safety. Eager to learn new skills and support customers and clients needs. Works great under pressure to meet challenging and sensitive demands.
Overview
14
14
years of professional experience
Work History
Pipe Fitter Helper
Worley LLC
01.2022 - 02.2025
- Measured, cut, threaded and assembled new pipe to place assembled pipe in hangers or other supports.
- Improved pipefitting efficiency by assisting in the assembly, installation, and maintenance of piping systems.
- Followed safe work practices, which included fall protection and personal protective equipment.
- Enhanced safety measures by following proper procedures when handling hazardous materials during pipe installations.
Assistant Manager
Family Dollar
01.2020 - 03.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Representative
PLS Check Cashing
01.2017 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Store Manager
Radio Shack
01.2011 - 03.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
CNA
Lee College
Baytown, TX04-2019
High School Diploma -
Continental Academy
Coral Gables, FL04-2006
Skills
- Customer relations
- Computer proficiency
- Data entry
- Problem resolution
Timeline
Pipe Fitter Helper
Worley LLC
01.2022 - 02.2025
Assistant Manager
Family Dollar
01.2020 - 03.2021
Customer Service Representative
PLS Check Cashing
01.2017 - 02.2019
Store Manager
Radio Shack
01.2011 - 03.2017
CNA
Lee College
High School Diploma -
Continental Academy
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