- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Gardening
Elizabeth Herrmann
Evansville
Summary
Quality management professional with a robust background in driving process improvements and ensuring compliance with industry standards. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Skilled in quality assurance, risk management, and operational efficiency. Known for reliability, leadership, and strategic vision.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director of Quality, Risk Management, and Compliance
Brentwood Springs Behavioral Hospital
07.2024 - Current
- This position is responsible for the development/administration of Performance Improvement, Risk Management, and Staff Development activities throughout the hospital to ensure that all state, federal, and TJC standards for care are consistently met. I collect and analyze data on hospital performance, incidents, and documentation to improve hospital performance and ensure the provision of quality care. I work closely with all department directors to recommend required staff development and tailored programs based on data analysis. This position monitors, investigates, and as required, reports all hospital incidents. In this position, I lead the quality committee, report out to the governing board, conduct root cause analysis events, and sentinel event reviews.
- Appointed second-in-command while CEO was on extended leave several times
- Currently participating in the NAHQ Workforce Accelerator Program with an option to get my NAHQ certification when completed
- Led the first legacy Springstone BH conversion to Cerner EHR for Lifepoint Behavioral Health
- Led two very successful surveys this past year, TJC being held just a few weeks after arriving at Brentwood
Residential Quality, Training, and Development Manager
Southwestern Behavioral Healthcare
10.2023 - 07.2024
- This position was responsible for developing, implementing, and monitoring safety and quality assurance within the addictions residential programs and providing training of all residential recovery assistants. This position supervises residential case managers, recovery assistants, and peer coaches as assigned. It included involvement in service line development and program enhancement as well as the strategic planning committee. This position required seats on the staff development committee, QAI committee, and safety committee.
Transitional Residential Program Manager, Stepping Forward for Women
Southwestern Behavioral Healthcare
01.2018 - 10.2023
- I was part of a team of behavioral health professionals that opened the state’s first transitional recovery home dedicated to pregnant women with opioid use disorders. This position supervised and coordinated the overall operation of the transitional residential program. I assisted with the coordination of necessary staff coverage and appropriate staff training. This included provision of shift coverage as necessary and appropriate. I participated in staff recruitment, interviewing, hiring, training, supervision, and performance assessments. I assured staff adherence to Southwestern policies and procedures including chart maintenance, health and safety requirements, food preparation procedures, and handling of client medications. I planned and supervised the completion of program activities and responsibilities by assigning duties to staff, as appropriate. I maintained data for on-going program evaluation and improvement. I advocated on behalf of individuals with primary substance use disorders and demonstrated the ability to assess and respond to psychiatric crisis situations. I collaborated with nursing staff and attending physicians to ensure high quality medical care for clients. I developed and sustained relationships with other providers in the community to provide for on-going client needs. I completed utilization review and management using the ASAM (American Society of Addiction Medicine) criteria. I updated and maintained individualized treatment care plans. I completed ANSA reporting, state/federal NOMS, GAD-7, PHQ-9, pain assessment, nutritional assessments, social determinants of health, and the C-SSRS screeners. In this position, I was able to provide services for case management, skills groups, and individual skills training.
Family Case Manager Supervisor
Department of Child Services, Vanderburgh County
02.2013 - 01.2018
- I participated in and facilitated permanency team meetings, roundtables and child and family team meetings on behalf of children and their families. I wrote reports and compiled work records, including required statistics. I supervised and negotiated completed adoptions. I participated in the regional adoption council, SNAP interviews and helped organize national adoption day events. I was interviewed by local TV stations several times regarding adoption. I monitored employee performance by providing written feedback in the form of documentation of discipline, fact files and performance appraisals. I provided support and supervision to employees in court and during on-call hours. I participated in community boards/meetings to develop networking and relationships with community partners. I provided guidance to new employees regarding the agency’s policies and best practices. I routinely interviewed and recommended applicants for hire. The regional finance officer provided budgets to which I was able to adhere to and give real-time feedback.
Family Case Manager
Department of Child Services, Vanderburgh County
12.2009 - 02.2013
- I managed a caseload of between 18 and 55 children and their families. I presented cases at permanency team meetings and facilitated child and family team meetings (CFTM). I wrote reports and case plans and compiled work records, including required statistics. I referred families to services or programs in the community and monitored progress towards goals. I provided written court reports and oral testimony, rarely missing filing deadlines. I worked with a variety of cultures and populations such as children, adults and the elderly that had substance abuse disorders, mental health disorders and developmental delays.
TITLE 1 READING AND RESOURCE TEACHER
SW DUBOIS COUNTY SCHOOL CORP.
08.2008 - 12.2009
- Provided individual and small group instruction to students that helped develop academic strength in oral reading fluency, phonemic awareness, and comprehension strategies.
Education
Master of Business Administration - Healthcare Management
WESTERN GOVERNORS’ UNIVERSITY
08.2023
No Degree - Business Administration
Purdue University Global
01.2024
Bachelor of Science - Elementary Education
University of Southern Indiana
05.2008
High School - undefined
Jasper High School
Jasper, INSkills
- Governing Board Reports
- Environment of Care
- Regulatory Accreditation
- Strategic Planning
- Physician/Stakeholder Relations
- Project Management
- Budget Planning
- Service Line Development
- Continuous Quality Improvement
- Total Quality Management
- Six Sigma Black Belt
- Multi-Departmental Monitoring and Leadership
- Operational excellence
- Corrective and preventive actions
Accomplishments
- Earned a black belt in Six Sigma certification, July 2023 (certificate KPI3ijQfdG)
- First place in my capstone marketplace business simulation and sustainability project
Affiliations
- American College of Healthcare Executives- Member ID# 1448249 (currently preparing for my FACHE exam/certification)
- American Society for Quality- Member ID# 200088443
Certification
- Certified Black Belt through the Council for Six Sigma
- Working on CPHQ through the National Association for Healthcare Quality Workforce Accelerator Program- March 2025
- Working on FACHE through the American College of Healthcare Executives- Member ID# 1448249
- American Society for Quality- Member ID# 200088443
- Fundamentals of Nonprofit Management, August 2025-December 2025, through the Welborn Baptist Foundation
Interests
Timeline
Director of Quality, Risk Management, and Compliance
Brentwood Springs Behavioral Hospital
07.2024 - Current
Residential Quality, Training, and Development Manager
Southwestern Behavioral Healthcare
10.2023 - 07.2024
Transitional Residential Program Manager, Stepping Forward for Women
Southwestern Behavioral Healthcare
01.2018 - 10.2023
Family Case Manager Supervisor
Department of Child Services, Vanderburgh County
02.2013 - 01.2018
Family Case Manager
Department of Child Services, Vanderburgh County
12.2009 - 02.2013
TITLE 1 READING AND RESOURCE TEACHER
SW DUBOIS COUNTY SCHOOL CORP.
08.2008 - 12.2009
Bachelor of Science - Elementary Education
University of Southern Indiana
High School - undefined
Jasper High School
Master of Business Administration - Healthcare Management
WESTERN GOVERNORS’ UNIVERSITY
No Degree - Business Administration
Purdue University Global
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