Elizabeth Hess
Fate,USA
Summary
Waitress with 10 years of experience in customer service and sales, adept at enhancing guest satisfaction and ensuring repeat visits. Demonstrates strong skills in customer relations, teamwork, and communication, with a track record of managing high-volume orders and training new staff. service speed/cleanliness and accuracy along with problem solving is my strongest points.
Overview
17
17
years of professional experience
Work History
Service Training Manager
Cafe Momentum
Dallas, TX
08.2024 - Current
- Led the creation and implementation of comprehensive training initiatives for service personnel to enhance operational performance. Oversaw training on fine dining service protocols, hosting responsibilities, and POS system usage. Fostered a culture of continuous improvement among staff.
- Trained and mentored justice involved youth in FOH restaurant operations, including guest service, POS systems, food safety, and hospitality standards.
- Designed and delivered structured service training curriculum, communication, teamwork, conflict resolution, and professional etiquette.
- Leadership and team management. Led Daily Front of House operations Supervising trainees (30 plus young youth) and staff per shift.
- Implemented service standards and checklists to ensure consistent guest experience and training outcomes.
- Assisted with scheduling, shift planning, and coordination between kitchen and front-of-house teams.
- Helped maintain compliance with health, safety, and sanitation regulations.
- Delivered exceptional hospitality resulting in positive guest feedback and repeat diners.
- Led service teams during high-volume dinner shifts while maintaining strong guest experience standards.
Server/cocktail server
The landmark prime rib
Dallas, Texas
05.2024 - 08.2024
- Serve food and beverages to customers, ensuring timely and accurate orders.
- Maintain a clean and organized dining area, enhancing guest experience.
- Boosted customer satisfaction by providing attentive and friendly service.
- Handle cash and card transactions efficiently, maintaining error-free records.
- Collaborate with kitchen staff to ensure smooth service during peak hours.
- Address and resolve customer complaints promptly, enhancing dining experience.
- Elevate dining experiences through attentive service, efficient order management, and swift problem-solving, fostering a welcoming atmosphere for guests.
Server/cocktail server
Lawrys
Dallas, Texas
10.2021 - 03.2024
- Served guests efficiently, leading to increased customer satisfaction and repeat visits.
- Manages high-volume orders during peak hours, improving service speed and accuracy.
- Collaborated with team to streamline operations, enhancing overall dining experience.
- Trained new staff on service protocols, boosting team performance and cohesion.
- Direction from management and leading service staff for special events.
Bottle service/cocktail waitress/server
The lodge
Dallas, Texas
01.2015 - 09.2021
- Deliver exceptional bottle service to VIP clients, enhancing guest satisfaction and loyalty.
- Managed high-volume orders efficiently, reducing wait times and increasing table turnover.
- Trained new staff on service protocols, improving team performance and customer experience.
- Resolved customer complaints promptly, maintaining a positive dining atmosphere.
- Collaborated with management to optimize service strategies, boosting overall revenue.
- Mentoring team members, facilitating skill development, and creating a positive work environment that promotes growth and innovation.
Customer service rep/sales
Alorica
Manhattan, Kansas
06.2009 - 09.2011
- Handled customer inquiries and sales, achieving measurable increases in customer satisfaction and revenue.
- Pioneered new approaches to sales techniques, resulting in expanded product knowledge and increased cross-selling opportunities. Adapted quickly to evolving market trends.
- Analyzed customer feedback to identify areas for improvement. Developed data-driven solutions that led to streamlined processes and enhanced customer experiences.
- Troubleshooting any issues the customer might’ve had with the product.
Education
High school diploma -
Jefferson high
Junction city, Kansas05-2004
Skills
- Customer relations
- Communication
- Attention to detail
- Problem-solving
- Adaptability
- Time management
- Coaching and mentoring
- Training delivery
- Curriculum design
- Relationship building
- New hire training
- Coaching and training
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking Abilities
- Employee training
Personal Information
- Age: 39
- Title: Service Training manager/ Server/customer service sales
Timeline
Service Training Manager
Cafe Momentum
08.2024 - Current
Server/cocktail server
The landmark prime rib
05.2024 - 08.2024
Server/cocktail server
Lawrys
10.2021 - 03.2024
Bottle service/cocktail waitress/server
The lodge
01.2015 - 09.2021
Customer service rep/sales
Alorica
06.2009 - 09.2011
High school diploma -
Jefferson high