Elizabeth H. Guajardo
469-530-8128
Summary
Dynamic and enthusiastic friendly team player dedicated to supporting objectives and fostering a collaborative work environment. Possesses a solid understanding of office practices and procedures, ensuring smooth operations. Committed to delivering exceptional customer service, recognizing that customer satisfaction is essential to business success. Bilingual in Spanish at a beginner to intermediate level, focusing on effective communication to enhance interactions with diverse clientele.
Overview
29
29
years of professional experience
Work History
Customer Service Rep/Receptionist
Coronado Stone
07.2018 - 02.2025
- Assisted with walkin customers, assisted customers by phone and email as well
- Receive purchase orders from vendors, and walk-in customers then process the order
- Create the purchase order, process the purchase order
- Coded and input customer orders, pricing information and additional data into the computer system.
- Verify Inventory to see if there was product available
- Process payments for walk in customers
- Update vendor and/or customer when order is ready
- Provide product/service information to customers in person, email or phone
- Enter sample request for vendors/customers
- Notify customer/vendor the sample was ready for pick up
- Respond to all emails from vendors and/or customers by phone, email
- Greet and welcome all clients, customers and potential applicants
- Direct visitors to the appropriate person(s) and office
- Answer, screen and forward incoming phone calls
- Ensure reception area and showroom were tidy and presentable with all necessary material
- Perform other clerical receptionist duties such as filing, photocopying, and faxing
Administrative Assistant/Office Coordinator
Sunrise Wood Designs
05.2018 - 04.2019
- Greet clients and set a positive office atmosphere
- Answer the phone, take messages, and redirect calls to appropriate offices.
- Organize and maintain files and records; update when necessary
- Create and maintain updated documents
- Oversee sorting and distribution of incoming mail
- Operate office equipment, etc.
- Perform inventory of office supplies and order what is needed
Service Support Assistant/Court Clerk
City of Carrollton Municipal Court
08.2012 - 12.2017
- Greet clients and set a positive office atmosphere
- Research, respond to, and log inquiries, complaints, and concerns received from citizens and staff
- Accept and process a variety of payments in the form of check, cash, or credit card for citations
- Make appropriate adjustments to customer accounts, following established guidelines and procedures
- Balance cash drawers at the end of the business day and prepare related bank deposit paperwork
- Notify appropriate internal departments of daily deposit totals and prepare related paperwork
- Enter citations, update and enter a variety of information into applicable databases
- Schedule court dates, begin ticket dismissals, provide extensions, clear warrants from system, and prep files for City Marshals
Private Caretaker
Elderly Caretaker
04.2010 - 02.2012
- Assisted my patients(parents) with feedings, personal hygiene, and light housekeeping duties
- Provided basic health services such as monitoring patient's pulses, respiration, and temperature
- Administered prescriptions and maintained adequate records of times and dates prescriptions were given
Leasing Agent
The Flats on Babcock
01.2011 - 01.2012
- Greet all customers, tenants, potential residents and vendors that walked in the office
- Met with prospects to establish lease terms, verify and inform the new potential resident of the result
- Conduct property tours and showcase available units to prospective tenants.
- Receive leasing rentals applications and processed the security deposits for rental
- Coordinating with current tenants on lease modifications, etc
- Provide any and all information to potential tenants and current residents.
- Worked with management in collecting rent, sent out letters to tenants in reference to balances owed and/or warning violation letters and assisted with handing out eviction letters
- Performing various administrative tasks faxing and scanning, coping, etc.
- Keeping an eye on the property and the community facilities such as mailrooms, etc
- Ensured the receptionist area and showroom area and the community property areas were properly stocked with materials and maintained a clean environment for all visiting clients and residents
- Creating work order for current residents and working with maintenance to inform of repairs needed
- Buildium, Rent Manager, email, outlook etc.
Legal Assistant/Caller Intake Specialist
Law Offices of Maloney & Maloney, PC
04.1996 - 04.2010
- Handled inquiries from callers by communicating clear and concise information
- Contacted clients to inform if attorney would handle case
- Maintained and created client files in computer databases and in hard copy files
- Assisted paralegals in compiling information such as memorandums, pleadings, discovery of evidence and other legal information
- Handled highly confidential and time sensitive material
- Delivered files upon request to various attorneys' offices
Education
Diploma -
Jefferson High School
Skills
- Strong analytical, organizational, and communication skills
- Proven ability to prioritize and manage multiple tasks in a fast-paced environment
- Typing speed of 40 WPM, Proficient in Microsoft Office
- EnRoute Records Management Systems, and Incode Case Management Program for managing driver's license histories and recalling regional warrants
- Proficient in Buildium, Rent Manager, and Syspro
- Experienced with Microsoft Office Programs including Word, Internet, Outlook, Email, Faxing, Scanning, etc
- Manage cash and card transactions
- Making sure customer service is met
- Screening calls and managing multiple phone lines, excellent verbal communication skills
- Ensured the receptionist area and showroom area are properly stocked with materials and maintain a clean environment for all visiting clients
Timeline
Customer Service Rep/Receptionist
Coronado Stone
07.2018 - 02.2025
Administrative Assistant/Office Coordinator
Sunrise Wood Designs
05.2018 - 04.2019
Service Support Assistant/Court Clerk
City of Carrollton Municipal Court
08.2012 - 12.2017
Leasing Agent
The Flats on Babcock
01.2011 - 01.2012
Private Caretaker
Elderly Caretaker
04.2010 - 02.2012
Legal Assistant/Caller Intake Specialist
Law Offices of Maloney & Maloney, PC
04.1996 - 04.2010
Diploma -
Jefferson High School
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