ELIZABETH DOWNING
Raleigh,NC
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager, Human Resources
Relias
05.2023 - Current
- Administer performance appraisal process on a quarterly and annual cadence
- Provide guidance to managers and develop and implement performance improvement plans
- Manage a team of two, including Senior Benefits Specialist and HR Generalist, providing guidance and work direction, as well as supporting their career development
- Oversee benefits administration process, including but not limited to Open Enrollment, Leaves of Absence, benefits invoicing, Tuition Reimbursement, and recognition programs
- Develop, update, and communicate HR policies and procedures while ensuring compliance with federal, state, and local employment laws
Senior Human Resources Generalist
Relias
04.2022 - 04.2023
- Develop strategies to increase employee satisfaction and reduce turnover
- Review existing policies and procedures to make recommendations for enhancing work productivity and talent management
- Contribute to annual performance reviews by initiating in UKG and working with managers to achieve consistency and compliance with established procedures
- Oversee all leaves of absence, including but not limited to Parental Leave, Personal Leave, Medical Leave, etc
Human Resources Generalist
Relias
04.2019 - 03.2022
- Set, enforced, and explained HR policies to maintain a compliant and satisfied workforce
- Analyzed and assessed job duties and responsibilities for classification studies
- Coached managers through employee relations matters including documentation, discipline, and performance improvement plans
- Processed terminations, leave of absence requests, promotions, and internal transfers
- Coordinated administration of Family Medical Leave and Workers' Compensation
Benefits Specialist
Relias
07.2017 - 03.2019
- Coordinated new-hire orientation and presented on company benefit materials for 200+ new employees
- Completed I-9 verification process and routine audits to ensure compliance
- Conducted annual Open Enrollment process with over 650 employees
- Managed benefits‐related data in ADP to ensure accurate reports were provided to the Finance Department for budgeting allocations
- Communicated with insurance carriers to resolve issues and inquiries from plan participants regarding health and welfare benefits
- Actively took on additional HR responsibilities and projects to assist with business needs
- Launched and routinely updated the internal benefits website and app for employees to conveniently access all benefits information
Accounts Receivable Specialist
Relias Learning
03.2016 - 06.2017
- Responsible for resolving all billing discrepancies while ensuring the delivery of excellent customer service
- Processed payments and invoice reminders for over 2,000 clients
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Trained 2 new teammates on Salesforce and Intact software and company processes and procedures
Office Coordinator
Relias Learning
12.2015 - 03.2016
- Maintained stability of work operations by documenting and communicating needed actions to management
- Acted as first point of contact internally and externally when interfacing and communicating professionally with various individuals
- Facilitated all daily operations, including collaboration with other departments such as HR, Finance, and Executives
Education
Bachelor of Science - University Studies
East Carolina University
Greenville, NC01.2015
Certification
- Mental Health First Aid
- Professional in Human Resources (PHR)
Timeline
Manager, Human Resources
Relias
05.2023 - Current
Senior Human Resources Generalist
Relias
04.2022 - 04.2023
Human Resources Generalist
Relias
04.2019 - 03.2022
Benefits Specialist
Relias
07.2017 - 03.2019
Accounts Receivable Specialist
Relias Learning
03.2016 - 06.2017
Office Coordinator
Relias Learning
12.2015 - 03.2016
Bachelor of Science - University Studies
East Carolina University
Similar Profiles
Nastalgia PoweNastalgia Powe
Mid-Market Account Manager at ReliasMid-Market Account Manager at Relias
Michael CampbellMichael Campbell
Regional Account Executive MM at ReliasRegional Account Executive MM at Relias
Amanda GibsonAmanda Gibson
Account Executive at ReliasAccount Executive at Relias
Sean HinchySean Hinchy
Senior Account Executive at ReliasSenior Account Executive at Relias
Jacob M HernandezJacob M Hernandez
Founder & Day Trading Educator at Self EmployedFounder & Day Trading Educator at Self Employed