Elizabeth Hill
Eastpointe,MI
Summary
I’m dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Good judgment, good planning abilities and interpersonal communication strengths.
Overview
10
10
years of professional experience
Work History
Home help aid
Humbly Urs Home Help
2021.02 - Current
- Administered medications as prescribed by physicians, maintaining proper dosage schedules and compliance with treatment plans.
- Streamlined household organization systems to improve accessibility for those with limited mobility or vision impairments.
- Assisted clients in navigating community resources available to enhance their overall quality of life.
- Managed household tasks including cleaning, laundry, meal preparation, and grocery shopping to create a comfortable home environment.
Restaurant Manager/Payroll and Recruiting Specialist
Milestone Grill
2020.04 - 2024.04
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Optimized table turnover rates by training staff on efficient service techniques and refining seating arrangements for peak hours.
- Maintained a clean and inviting atmosphere within the restaurant by implementing strict cleanliness standards for both staff members and the dining area itself.
- Managed financial responsibilities including budget development, cost control measures, and revenue tracking.
- Increased sales with targeted marketing promotions and event planning for special occasions.
- Oversaw vendor relationships to ensure timely deliveries of high-quality products at competitive prices.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Created new hire and termination documents for payroll.
Gate Service Agent
Unifi Aviation
2023.07 - 2024.02
- Established rapport with frequent travelers, offering personalized assistance as needed.
- Provided exceptional customer service in high-pressure situations, maintaining professionalism under tight deadlines.
- Enhanced customer satisfaction by providing timely and efficient gate services.
- Supported fellow agents during busy times to ensure timely processing of passengers at gates.
- Contributed to team success by efficiently handling multiple tasks simultaneously during peak travel periods.
- Maintained a safe and secure environment for passengers through thorough pre-boarding checks.
- Facilitated communication between pilots, ground crew, and passengers during delays or unexpected events.
- Verified identification documents, maintaining strict security protocols at all times.
Trimmer, Machine Operator, Quality Inspector
RCO Engineering
2014.03 - 2020.04
- I ran a machine entire process which included retrieving the part from the machine, inspecting it for defects, trimming any extra material off, and package/labeling parts and boxes for shipment.
Education
GED -
Southeastern
Miami Lakes, FloridaSkills
- Passenger Assistance
- Airport safety regulations
- Flight Scheduling Knowledge
- Airline Reservation Systems
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Time Management
- First aid and safety
- Mobility support
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Gate Service Agent
Unifi Aviation
2023.07 - 2024.02
Home help aid
Humbly Urs Home Help
2021.02 - Current
Restaurant Manager/Payroll and Recruiting Specialist
Milestone Grill
2020.04 - 2024.04
Trimmer, Machine Operator, Quality Inspector
RCO Engineering
2014.03 - 2020.04
GED -
Southeastern
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