Elizabeth Hill

• Member Support: Answer calls/emails from members, providers, and others about health plans, eligibility, claims, benefits, and policy details
• Problem Resolution: Analyze issues, troubleshoot, and provide solutions for complex requests, ensuring appropriate coverage (Medicaid/Medicare).
• Guidance & Education: Educate members on online tools, resources, and specific programs (like PathWays for Aging).
• Documentation: Accurately track calls, requests, issues, and outcomes in company systems.
• Data Analysis: Research and analyze data to improve service and identify unmet needs.
• System Proficiency: Using CRM software and call center tools.

Indiana BMV Customer Service Reps are frontline staff who handle driver/vehicle transactions (licenses, titles, registrations), answer complex customer questions, process payments, ensure accuracy, assist with branch opening/closing, resolve issues, file documents, and sometimes administer skills tests, all while maintaining high-level customer service and data privacy for Hoosiers.Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Transaction Processing: Conducting all types of customer transactions, including vehicle/watercraft titles, registrations, and license renewals.
• Accuracy & Compliance: Checking transactions for accuracy, ensuring proper accounting, and adhering to all state laws.
• Problem Solving: Resolving escalated customer concerns and addressing system issues.
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• Computed and created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
• Maintained complete documentation and records of all purchasing activities.
• Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
• Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
• Managed and updated supplier database, improving data accuracy and accessibility.
• Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
• Achieved cost savings by negotiating contracts and securing favorable pricing with suppliers.
• Improved supplier relationships through regular communication and proactive problem solving
• Sourced and qualified bidders, obtained favorable pricing and finalized contracts.
• Conducted research, identifying potential vendors and better pricing options.