Elizabeth Hillary
Sioux Falls,SD
Summary
Professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Warehouse Associate
Amazon
03.2023 - 06.2023
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Worked safely around moving machinery.
Delivery Courier
DoorDash
08.2021 - 12.2022
- Achieved Top Dasher status with 4.9 Percent Rating.
- Communicated with customer with order updates to insure exemplary service regardless of the circumstance.
- Created delivery routes based on destinations and timelines to maintain efficiency.
- Developed delivery route understanding to avoid high traffic and construction areas.
Production Line Worker
BMW Manufacturing
05.2022 - 06.2022
- Maintained work area safety and appearance, focusing on safety, organization and while increasing production output.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Supported QA measures by inspecting items and removing defective elements.
- Removed scratches and imperfections to improve product quality.
- Adjusted equipment to maintain optimal performance.
Quality Auditor
Koch Filter Corporation
08.2018 - 02.2021
- Due to Exceptional work there was a 50% decrease in damage, mistakes and lost product.
- Conducted audits for clients to assess products for compliance with international standards.
- Highlighted compliance issues for management team.
- Detected department-level problems by monitoring activities and reporting on findings.
- Investigated and identified quality issues to uncover root causes and explore potential corrective actions.
- Collected and assessed latest information about ongoing work and compliance issues.
Product Receiver
Mondi Bags
03.2017 - 08.2018
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Packed, sealed or affixed postage to prepare materials for shipping.
Shipper/Picker Packer
JustFab
02.2016 - 03.2017
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Used handheld scanners to key in data for packages.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Selected products and items from shelves and pallets for customer orders.
- Labeled boxes and placed in outbound collection areas.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
- Monitored product quality, reporting problems to mitigate safety issues and improve processes.
Receiving Clerk
Sonic Electronix
01.2015 - 01.2016
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
- Identified and reported inventory discrepancies to supervisor with recommendations for correction.
- Reviewed work orders to check correctness of deliveries.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Operated forklifts, power jacks and other motorized equipment to locate and transport material.
- Checked accuracy of cargo manifests against purchase orders, identifying errors before entering into inventory.
- Determined shipping methods, routes or rates for materials to be shipped.
- Used vendor knowledge to determine shipping procedures, routes and rates.
- Weighed mail to determine correct postage.
Shipping Clerk
Flextronics
12.2013 - 01.2015
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Obtained required documentation to process shipments and support movement.
- Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
- Organized storage areas to maximize movement and minimize labor.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
Operator
Fanatics
08.2013 - 01.2014
- Reported failures, malfunctions or wear issues on equipment to supervisor.
- Learned and followed safety and emergency procedures.
- Retained safe and clean work area in accordance with Good Manufacturing Practices (GMPs).
- Taught new employees machine operation techniques and important business procedures.
- Rotated among various workstations, performing work necessary to meet production needs.
- Inspected finished products to verify conformity to quality standards.
- Collaborated with coworkers to perform projects quickly and meet business goals.
- Checked control panel and gauges during equipment operation.
Inventory Associate
Ottobock Healthcare
07.2013 - 12.2013
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Prepared inventory for shipment by attaching tags and labels.
- Tracked inventory usage, documented discrepancies and maintained overall count.
- Maintained inventory and supply levels to manage production workflows.
- Performed inventory counts and ordered materials.
- Participated in physical inventory counts to keep information accurate and current.
- Assisted with execution of projects and made recommendations for process improvement to appropriate leaders.
Sander
StarMark Cabinetry
01.2013 - 02.2013
- Assisted skilled workers with construction projects in rough and finish carpentry phases.
- Monitored tools and machines and performed minor repairs.
- Notified supervisors of faulty operations and defective materials to improve production.
- Inspected completed work for professional flush and finish.
- Checked wood and other materials to assess for damaged or defective items before starting projects to accurately determine projects scales and quotes.
- Shaped and smoothed wood to fabricate product.
Management Trainee
McDonald's
01.2011 - 01.2013
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Resolved customer issues efficiently to build loyalty.
- Learned company processes, procedures and employee role functions.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Maintained inventories through spot checks, complete physical inventory and reordering.
- Enhanced leadership abilities through training and hands-on task completion.
Cashier
Wendys Restaurant
06.2008 - 04.2009
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
Education
High School Diploma -
Lincoln High School
Sioux Falls, SD05.2011
Skills
- Product Verification
- Quality Control
- Problem-Solving
- Report Generation
- Data Entry
- Understanding of De-escalation Techniques
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Creative Problem Solving
- Data Entry and Maintenance
- High-Energy Attitude
- Microsoft Office Expertise
- Shipping and Receiving Understanding
- Excellent Customer Relations
- Warehouse Operations
Accomplishments
- Recognized as Employee of the Month for outstanding performance and team contributions.
- Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss.
- Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
- Improved delivery overall increase in customer satisfaction and cost efficiency.
Timeline
Warehouse Associate
Amazon
03.2023 - 06.2023
Production Line Worker
BMW Manufacturing
05.2022 - 06.2022
Delivery Courier
DoorDash
08.2021 - 12.2022
Quality Auditor
Koch Filter Corporation
08.2018 - 02.2021
Product Receiver
Mondi Bags
03.2017 - 08.2018
Shipper/Picker Packer
JustFab
02.2016 - 03.2017
Receiving Clerk
Sonic Electronix
01.2015 - 01.2016
Shipping Clerk
Flextronics
12.2013 - 01.2015
Operator
Fanatics
08.2013 - 01.2014
Inventory Associate
Ottobock Healthcare
07.2013 - 12.2013
Sander
StarMark Cabinetry
01.2013 - 02.2013
Management Trainee
McDonald's
01.2011 - 01.2013
Cashier
Wendys Restaurant
06.2008 - 04.2009
High School Diploma -
Lincoln High School
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