Summary
Overview
Work History
Education
Skills
Timeline
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ELIZABETH HILLIER

Waukesha,WI

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

19
19
years of professional experience

Work History

Cross Functional Store Manager

CarMax
Waukesha, WI
06.2009 - 03.2025
  • Enhanced team versatility and efficiency by developing and deploying cross-training programs for 12+ team members, resulting in more adaptable workforce
  • Resolved 5+ instances of cash handling irregularities monthly by conducting inquiries and reconciling discrepancies, ensuring accurate financial records
  • Investigated discrepancies or issues related to cash handling or inventory management, implementing corrective actions as needed
  • Assisted in the management of daily operations, ensuring smooth and efficient workflow
  • Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
  • Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
  • Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
  • Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
  • Monitored employee performance through regular evaluations, providing constructive feedback for professional development
  • Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
  • Developed employee schedules based on business needs while optimizing staffing levels during peak hours
  • Increased overall store profitability by analyzing product performance data & adjusting pricing/markdowns accordingly
  • Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
  • Conducted regular meetings with staff to communicate goals, expectations, and provide updates on company initiatives
  • Utilized data analytics tools to track key performance indicators (KPIs) such as sales conversion rates or average transaction value
  • Demonstrated strong leadership skills by motivating team members towards achieving individual/team targets/goals
  • Served as a point of contact for escalated customer complaints/issues resolving them promptly & effectively

Bank Teller

First Bank Financial Centre
10.2008 - 06.2009
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.

Mortgage Loan Originator

The Mortgage Guys
04.2006 - 04.2007
  • Worked with underwriters to fix application problems and resolve issues.
  • Collaborated with underwriters, processors, and other team members to resolve issues, ensuring smooth transactions for all parties involved.
  • Analyzed applicant financial data to determine eligibility for various loan products, tailoring recommendations based on individual needs.
  • Increased loan application approvals by efficiently processing and reviewing documents for accuracy and compliance.
  • Provided exceptional customer service throughout the entire loan process from initial consultation to closing day.
  • Worked closely with borrowers experiencing financial hardship, helping them explore alternative financing options or refinancing solutions.

Education

Bachelor of Science - Finance

University of Phoenix
Remote
10.2008

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Store operations
  • Team leadership and coaching
  • Cash management
  • Employee scheduling
  • Opening and closing procedures
  • Sales strategies
  • Title Handling

Timeline

Cross Functional Store Manager

CarMax
06.2009 - 03.2025

Bank Teller

First Bank Financial Centre
10.2008 - 06.2009

Mortgage Loan Originator

The Mortgage Guys
04.2006 - 04.2007

Bachelor of Science - Finance

University of Phoenix

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ELIZABETH HILLIER