Elizabeth Hinds
Summary
Motivated client services professional with with documented history of exceeding expectations. Proficient in maintaining client relations and consistently striving to provide exceptional service. Adept at working effectively independently or in a team setting as well as quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Associate Client Service Representative
IQVIA
Bethlehem, PA
06.2022 - 04.2024
- Consistently delivered timely and efficient customer service support to over 100 clients across phone, email, and chat channels, resulting in a 20% increase in customer satisfaction and a 15% reduction in response time
- Routinely achieved above average metrics including maintaining an individual customer satisfaction rating of 92% compared to a team average of 85%
- Conducted hands-on training sessions with new hires, significantly boosting efficiency levels and enhancing customer satisfaction
- Collaborated closely with project managers to promptly address concerns within 48 hours, consistently maintaining a high level of customer satisfaction.
Business Development Specialist
AutoPROVED
Allentown, PA
07.2021 - 05.2022
- Developed and nurtured professional relationships with over 80 clients daily, driving a 10% increase in client retention and contributing significantly to business growth
- Achieved a consistent 86% show rate by proactively managing appointment schedules for the sales and service departments
- Leveraged CRM databases to maintain detailed customer interaction records and analyze data, driving strategic initiatives to expand corporate reach
- Proactively supported special projects and departmental tasks, enhancing operational efficiency and contributing to key initiatives
Business Development Representative
AutoPROVEDVinart Dealerships
Emmaus, PA
10.2020 - 03.2021
- Efficiently managed extensive customer communications by addressing over 100 inquiries daily, improving response times and increasing customer satisfaction
- Streamlined appointment scheduling by organizing and coordinating an average of 15 daily appointments, up from 10 previously, through personalized customer service, resulting in a 50% increase in scheduling efficiency
- Collaborated with the service team to devise and implement effective strategies for acquiring potential clients
- Effectively collaborated with service team managers to ensure the timely provision of special order parts, resulting in improved client satisfaction
Education
Some College (No Degree) - Clinical Psychology
Temple University
Philadelphia, PASome College (No Degree) - Business Administration
Northampton Community College
Bethlehem, PASkills
- JIRA
- CIRT 1/CIRT 2
- SQL
- MS Office
- Account Management
- System Documentation
- Customer Relationship Management
- Employee Training
Timeline
Associate Client Service Representative
IQVIA
06.2022 - 04.2024
Business Development Specialist
AutoPROVED
07.2021 - 05.2022
Business Development Representative
AutoPROVEDVinart Dealerships
10.2020 - 03.2021
Some College (No Degree) - Clinical Psychology
Temple University
Some College (No Degree) - Business Administration
Northampton Community College
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