Elizabeth Hirschman
Delray Beach
Summary
Dynamic retail professional with a proven track record at Home Goods Store, excelling in customer service and cash handling accuracy. Recognized for enhancing customer satisfaction through effective complaint resolution and loyalty program promotion. Adept at multitasking and fostering teamwork, ensuring a seamless shopping experience while maintaining a clean and organized environment.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Retail Sales Associate Cashier
Home Goods Store
02.2021 - 06.2021
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Assisted customers by answering questions and fulfilling requests.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
- Worked collaboratively within a diverse team of associates reflecting varied backgrounds and experiences.
- Ensured compliance with all company procedures related to cash handling, refunds/returns processing.
- Promoted store loyalty program to customers, resulting in increased membership sign-ups and repeat business.
- Built rapport with customers through active listening skills, leading to strong relationships and return visits.
- Resolved customer complaints with empathy and professionalism, improving store reputation.
- Utilized POS systems efficiently, minimizing errors and expediting customer transactions.
- Conducted price checks for customers, leading to transparent and trustworthy shopping experience.
- Maintained accurate cash drawer, ensuring financial integrity and trust.
- Processed transactions quickly, ensuring customer satisfaction and smooth checkout experience.
- Handled returns and exchanges with focus on customer satisfaction and policy adherence.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
School Technologist
Broward County Schools
08.2001 - 06.2008
- Mentored junior team members to enhance their technical skills and improve overall team productivity.
- Delivered exceptional customer support by resolving technical issues promptly and effectively, leading to increased client satisfaction and retention.
- Established a culture of continuous learning and professional development within the technology team, enhancing overall skills and capabilities.
- Coordinated inventory supplies and equipment to maximize team productivity.
- Streamlined workflow efficiency by automating repetitive tasks and improving overall processes.
- Reduced downtime for critical systems through proactive maintenance and timely troubleshooting.
- Used Microsoft on regular basis and developed advanced proficiency.
- Pioneered adoption of sustainable tech practices, leading to industry recognition.
- Streamlined workflow efficiency by implementing new software tracking system.
- Designed user-friendly interface for critical internal tool, improving productivity.
- Implemented robust data backup strategies, significantly minimizing risk of data loss.
- Facilitated cross-departmental workshops to foster innovation and share technical knowledge.
- Customized customer relationship management tools to better meet needs of school.
- Increased security measures led to reduction in vulnerability exploits.
- Enhanced team collaboration with introduction of centralized communication platform.
- Reduced system downtime, proactively monitoring and upgrading network infrastructure.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
- Achieved substantial cost savings by renegotiating vendor contracts based on performance metrics.
- Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
- Worked to create safe, low-cost and dependable designs.
- Devised and implemented updates and resolutions for handling risks, maintaining compliance and improving designs.
- Attended training committees that wrote training modules for equipment operation and testing.
- Created [Microsoft documents] diagrams, drawings and specifications for prototypes, production products
- Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
- Created, aligned, and optimized electrical instrumentation and testing equipment.
- Updated hardware and software platforms by implementing automation and efficiency improvements.
Skills
- Quick learner
- Customer service
- Patience and empathy
- Cleanliness and hygiene
- Cash handling accuracy
- Dependability
- Customer engagement
- Customer support
- Loss prevention procedures
- Policy adherence
- Store maintenance
- Credit card processing
- Loyalty program promotion
- Resilience under pressure
- Cash drawer management
- Handling complaints
- Returns processing
- Purchase recommendations
- Quality assurance
- Safety enforcement
- Refund processing
- Transaction accuracy
- Gift card sales
- Efficient checkout procedures
- Attention to detail
- Reliable and responsible
- Honest and dependable
- Cash register operation
- Customer assistance
- Adaptable and flexible
- Creative thinking
- Cash handling
- Basic mathematics
- Relationship building
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
- Reliability
- Item scanning
- Excellent communication
- Critical thinking
- Customer satisfaction
- Customer service excellence
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Cooperative attitude
- Detail-oriented
- Verbal communication
- Customer relations
- Microsoft office
Accomplishments
- Achieved positive results by completing store cashier performance with accuracy and efficiency.
Languages
Spanish
Elementary
Reason for taking a leave
I had only worked for a short time. I need to take a leave not k if I when I could return. I needed to go up north to help take care of a family member with cancer. Since that time I traveled back and forth over the last few years.
I really like to work for the company and wish to continue.
Please consider re-hiring me.
Timeline
Retail Sales Associate Cashier
Home Goods Store
02.2021 - 06.2021
School Technologist
Broward County Schools
08.2001 - 06.2008
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