Elizabeth Hochstrasser

Responsible for managing all aspects of initial customer experience and maintaining excellent customer relationships throughout sales process to project completion.

Trained interns in best customer service practices, including problem resolution, timely followup, professional phone/email responses and relationship management.

Analyze industry market trends and collaborate with teams to set and achieve sales goals.

Manage customer appreciation and referral rewards program with higher than average rate of repeat and referral business.

Research, updated and monitored website content. Promptly monitored and responded to social media inquiries and reviews. Increased Google reviews from 5 to 110, with 5-star rating.

Successfully completed semi-annual workers comp, general liability and payroll tax audits.

Responsible for bi-weekly payroll, and assisting in hiring process and training of all administrative employees. Completed company-wide, employee onboarding and exit paperwork.

Plan and manage all office/employee recognition and engagement events.

Instrumental in leading team building philanthropic endeavors and building community connections. Specifically, Toys-for-Tots (over 200+ toys collected), WCPSS Employee Discount Program, Apex Chamber of Commerce, Swim Team Sponsorship and Town of Cary Gifting Tree Event.

Managed front desk check-in/check-out, administered/recorded patient therapies, scheduled appointments and processed payments. Strong emphasis on friendly and courteous patient care, and daily patient follow-up calls to ensure patients follow treatment plans. Managed auto and liability cases, and explained patient insurance benefits and payment options.

Developed package discount programs resulting in 15% increase in patient repeat business.

Proficient in both Smart Cloud and ChiroTouch software.

Appropriate scheduling to ensure suitable and efficient use of doctor and patients time. Maintained a clean and well organized office setting at all times.

Special events: Organized and managed biannual food drives to benefit the Inter-Faith Food Shuttle, Raleigh, NC.

Planned and organized patient "review and referral" contests to attract new patients and improve our online presence and status in the community.

Revamped the business website with improved content and links to social pages.

Effective and successful management of multiple residential apartment communities, including maintaining high occupancy standards of 95% and higher, exceeding income goals and lowering expenses. Focused on providing excellent customer service and leading teams to achieve established property goals and personal career goals.
Proficiently managed all facets of onsite operations, (leasing, accounts payable and receivable, vendor contracts and relations, customer service and problem resolution, hiring, training, payroll, financial reporting, budget creation and marketing) and assisted during property sales, acquisitions and rehabilitation of distress properties.