Elizabeth Hoffmann
El Cajon,CA
Summary
Driven Retail Manager with more than 20 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
25
25
years of professional experience
Work History
Store Manager
Five Below
05.2022 - Current
- Maintain positive working environment with open communication and clear goals for all staff members, successfully driving sales up 25%+ over last year's sales
- Manage daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Merchandising Team Leader
Premium Retail Services
02.2021 - 05.2022
- Supervised merchandise resets, audited displays, and coached merchandising team members in best industry practices
- Planned, organized, and scheduled average of 35+ per month merchandising projects, corresponding with staff to accommodate rapidly changing priorities and deadlines, ensuring timely project deployment and execution
- Effectively trained new employees in merchandising techniques, cultivating high morale and optimal operational efficiency
District Sales Manager
Ace Hardware
04.2020 - 02.2021
- Supported Independent Operators at 35+ locations across Southern California, boosting market program participation from 30% to 60% and leading to $2M overall revenue growth
- Drove operator acceptance of corporate programs including established and seasonal product lines
- Devised steadfast solutions to guide operators through unforeseen COVID-19 pandemic challenges with changes in regulations, in-store customer service limitations, staff, and inventory shortages
- Actively coached stores on inventory management systems to certify real-time data reflected, resulting in inventory savings
District Manager
7-Eleven Inc.
11.2005 - 04.2016
- Coached 10+ Franchisees for 14+ store locations regionally, growing sales and profitability to over 5%+ annually, guaranteeing company brand alignment with mission and vision
- Collaborated with Franchisee’s development of stores’ sales plans, focusing on proprietary brand growth and fresh food sales
- Championed National Business Transformation Roll-out (Inventory Management Program) for 1,000+ regional stores and administered one on one coaching of 100’s franchisees and corporate employees
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
Skills
- Store operations
- Brand Promotion
- Employee Scheduling
- Merchandising operations
- Staff recruitment
- Inventory Control
- Operations Management
- Visual Merchandising
- Staff Management
- Customer Service
- Operations Oversight
- Team training and development
Timeline
Store Manager
Five Below
05.2022 - Current
Merchandising Team Leader
Premium Retail Services
02.2021 - 05.2022
District Sales Manager
Ace Hardware
04.2020 - 02.2021
District Manager
7-Eleven Inc.
11.2005 - 04.2016
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