Summary
Overview
Work History
Skills
Timeline
Generic

Elizabeth Hoffmann

El Cajon,CA

Summary

Results-driven retail management expert with 25+ years of experience maximizing company profits through exceptional team building, inventory evaluation, operational, and expense control programs for multi-unit store management. People-first leader passionate about developing extraordinary Leaders, creating meaningful customer experiences and impacting growth through the lens of humanity.

Overview

19
19
years of professional experience

Work History

Store Manager

Joann Fabrics
San Diego, CA
06.2024 - Current
  • Responsible for the day-to-day operations for location with $3M in annual sales, including Training & development of staff of 20+ employees
  • (Includes Payroll Management, Cash handling, Merchandising, HR and overall team development and more)
  • Work to rebuild store processes and regrow customer satisfaction
  • Focus on building team skills and engagement, improving team moral
  • Successfully started regrowing sales and improving all tracked metrics

Store Manager

Five Below
San Diego, CA
05.2022 - 06.2024
  • Oversee daily operations for location with $2M in annual sales while staffing, recruiting, and developing team of 10+ full and part-time employees (Includes Payroll, Coaching, Cash Handling, Merchandising, Asset Protection and more)
  • Actively assist other store leadership with new store openings, inventory processes, merchandising, and other tasks as needed
  • Focus on building an engaged and business minded team with a true passion for providing outstanding customer service
  • Maintain positive working environment with open communication and clear goals for all staff members, successfully driving sales up 25%+ over last year sales for 2 years in a row

Team Leader

Premium Retail Services
San Diego, CA
02.2021 - 05.2022
  • Supervised merchandise resets, audited displays, and coached merchandising team members in best industry practices
  • Optimized teams’ operations by working with merchandisers and provided merchant resources to achieve client objectives across multiple regional retail stores
  • Planned, organized, and scheduled an average of 35+per month merchandising projects, corresponding with staff to accommodate rapidly changing priorities and deadlines, ensuring timely project deployment and execution
  • Effectively trained new employees in merchandising techniques, cultivating high morale and optimal operational efficiency

District Sales Manager

Ace Hardware
Southern CA
04.2020 - 02.2021
  • Supported Independent Operators at 35+ locations across Southern California, boosting market program participation from 30% to 60% and leading to $2M overall revenue growth
  • Drove operator acceptance of corporate programs including established and seasonal product lines
  • Devised steadfast solutions to guide operators through unforeseen COVID-19 pandemic challenges with changes in regulations, in-store customer service limitations, staff, and inventory shortages
  • Actively coached stores on inventory management systems to certify real-time data reflected, resulting in inventory savings

District Manager

7-Eleven Inc.
San Diego, CA
11.2005 - 04.2016
  • Coached 10+ Franchisees for 14+ store locations regionally, growing sales and profitability to over 5%+ annually, guaranteeing company brand alignment with mission and vision
  • Collaborated with 10+ franchisee’s development of stores’ sales plans, focusing on proprietary brand growth and fresh food sales
  • Led multiple new store openings, worked with corporate and Franchise owners to ensure smooth transitions
  • Included working with construction teams and local leadership
  • Headed development, and implementation of key national strategic initiative “Business Transformation”, growing company revenue by $10M+
  • Championed National Business Transformation Roll-out (Inventory Management Program) for 1,000+ regional stores and administered one on one coaching of 100’s franchisees and corporate employees

Skills

  • Inventory Management Processes
  • Merchandising Operations
  • Sales Planning
  • Business Growth Strategy
  • Sales Statistics Analysis
  • Operational Efficiency
  • Payroll Management
  • Budget Management
  • Customer Experience
  • Store operations
  • Personnel development
  • Leadership development
  • Team leadership and coaching
  • Recruitment and hiring
  • Customer service management
  • Merchandising

Timeline

Store Manager

Joann Fabrics
06.2024 - Current

Store Manager

Five Below
05.2022 - 06.2024

Team Leader

Premium Retail Services
02.2021 - 05.2022

District Sales Manager

Ace Hardware
04.2020 - 02.2021

District Manager

7-Eleven Inc.
11.2005 - 04.2016

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Elizabeth Hoffmann