Elizabeth Hogan
Grand Prairie
Summary
Highly skilled IT professional with a strong background in IT support and technical troubleshooting. Demonstrated expertise in diagnosing and resolving hardware and software issues, as well as effectively managing networks. Committed to providing exceptional customer service and known for ability to collaborate effectively within a team. Thrives in fast-paced environments, consistently delivering results. Proficient in various operating systems, network configurations, and IT service management tools. Reliable and flexible, ensures seamless IT operations and guarantees user satisfaction.
Overview
14
14
years of professional experience
Work History
Senior IT Technician
ZAX Solutions
03.2015 - 10.2024
- Troubleshoot system failures and provide solutions to restore functionality
- Kept detailed records of repairs and fixes for future reference
- Sat up PC network work-groups in both residential and business environments
- Migrated desktops to new equipment and synced data in the cloud
- Applied skills in troubleshooting and repairing hardware and software problems
- Arranged maintenance sessions to identify and resolve inefficiencies
- Offered timely technical support and instructed users on proper system usage
- Maintained and repaired technological equipment (e.g., routers and peripheral devices)
- Installed and managed LAN/WAN and other networks, including server components
- Performed regular system upgrades to ensure up-to-date functionality
- Set priorities and met critical deadlines
IT Technician
Hogan Technologies
06.2010 - 02.2015
- Managed IT systems, including setup, maintenance, and record keeping
- Performed and monitored backup and recovery routines for data protection
- Checked and removed viruses from infected machines
- Managed IT contracts, including data, telephone, and office copiers
- Provided emergency support for system, network, and server issues
- Installed, configured, and upgraded operating systems and hardware
- Managed and installed security options and software for privacy and protection from attacks
Education
Cybersecurity
03.2025
Skills
- Quality Control
- Typing Efficiency
- Accountability
- Clear Communication
- Attention To Detail
- Spreadsheet Maintenance
- Troubleshooting
- Active Listening
- Data Entry
- Data Integrity
- Network Setup & Configuration
- Hardware & Software Maintenance
- Technical Support
- Record Keeping
- Help Desk Proficient
Timeline
Senior IT Technician
ZAX Solutions
03.2015 - 10.2024
IT Technician
Hogan Technologies
06.2010 - 02.2015
Cybersecurity
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