Elizabeth Holden

General Manager

Pizza Ranch Buffet

Roscoe, IL

09.2022 - Current

Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Established and maintained effective communication with staff members to ensure efficient operations.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Coordinated training activities for employees to ensure compliance with company policies and procedures.
Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Ensured compliance with local health department regulations regarding food safety standards.
Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
Trained employees on duties, policies and procedures.
Performed routine audits of internal controls in order to maintain accuracy of financial records.
Assisted in the recruitment process by interviewing potential candidates for open positions.
Supervised employees through planning, assignments, and direction.
Created schedules and monitored payroll to remain within budget.
Recruited, interviewed and hired qualified staff for open positions.
Recruited, trained and empowered employees to achieve key performance indicators.
Tracked monthly sales to generate reports for business development planning.
Administered employee discipline through verbal and written warnings.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Designed sales and service strategies to improve revenue and retention.
Delegated work to staff, setting priorities and goals.
Prepared staff work schedules and assigned team members to specific duties.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
Developed marketing strategies designed to increase brand awareness within target markets.
Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Mitigated business risks by working closely with staff members and assessing performance.
Created effective business plans to focus strategic decisions on long-term objectives.
Formed and sustained strategic relationships with clients.
Monitored progress by establishing plans, budgets and measuring results.
Directed or coordinated financial or budget activities to fund operations and maximize investments.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Forecasted customer demand to set prices or credit terms for goods or services.
Structured HR consulting services to support clients during organizational developments and changes.

Summary

Overview

Work History

General Manager

General Manager

Education

High School Diploma -

Skills

Timeline

General Manager

General Manager

High School Diploma -

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