Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Hollandsworth

Meta,MO

Summary

Accomplished Store Manager with a proven track record at Gier Oil Company, enhancing store operations and elevating customer service standards. Expert in team leadership and operations management, I significantly improved store performance and customer satisfaction. Skilled in multitasking and organization, my strategic approach resulted in a notable increase in repeat business.

Overview

7
7
years of professional experience

Work History

Store Manager

Gier Oil Company
08.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Approved regular payroll submissions for employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.

Assistant Store Manager

Gier Oil Company
06.2023 - 05.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Store Merchandiser

Stark Caverns
11.2022 - 06.2023
  • Optimized space utilization within the store by regularly evaluating product placements and adjusting shelving configurations as necessary.
  • Collaborated with store management to develop merchandising strategies that aligned with company objectives and increased overall store performance.
  • Streamlined inventory management for improved product availability and turnover rates.
  • Ensured timely replenishment of stock, reducing out-of-stock instances and maximizing sales opportunities.
  • Facilitated efficient merchandise flow from receiving area to sales floor, minimizing delays in product availability for customers.
  • Assisted in loss prevention efforts by adhering to company policies and procedures regarding proper handling of merchandise, reporting suspicious activity when necessary.
  • Achieved high levels of store cleanliness and organization, delivering an inviting shopping environment for customers.
  • Boosted customer satisfaction by effectively arranging store merchandise and maintaining visually appealing displays.
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.

Sales Associate

Easy Wireless
11.2021 - 04.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Assisted in helping customers purchase a cell phone and activating their plans.

General Manager

Sonic Drive in
04.2018 - 08.2019
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

Bachelor of Arts - Business Administration And Management

University of Phoenix
Online

High School Diploma -

Camdenton High School
Camdenton, MO
05-2000

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Operations management

Timeline

Store Manager

Gier Oil Company
08.2024 - Current

Assistant Store Manager

Gier Oil Company
06.2023 - 05.2024

Store Merchandiser

Stark Caverns
11.2022 - 06.2023

Sales Associate

Easy Wireless
11.2021 - 04.2022

General Manager

Sonic Drive in
04.2018 - 08.2019

Bachelor of Arts - Business Administration And Management

University of Phoenix

High School Diploma -

Camdenton High School

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Elizabeth Hollandsworth