Elizabeth Hoops
Alliance,OH
Summary
Dynamic Medical Assistant with extensive experience at Generations Women's Health Center, excelling in patient education and electronic health records management. Proven ability to enhance operational efficiency and ensure regulatory compliance while delivering exceptional customer service. Skilled in laboratory procedures and effective communication, fostering a supportive environment for both patients and medical staff.
Overview
2026
2026
years of professional experience
Work History
Medical Assistant
Generations Women's Health Center
North Canton, Ohio
05.2019 - Current
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Explained treatment procedures and physicians' instructions.
- Cleaned and maintained medical equipment following procedures and standards.
- Supported administrative staff by processing payments.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Provided assistance to medical staff in performing minor surgical procedures.
- Registered new patients into practice management software program accurately entering demographic information.
- Incorporated outside records into charts and EHR.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Organized charts, documents and supplies to maintain team productivity.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Handled general office duties to support administrative staff during peak hours.
- Assisted back office patient processes to reduce office wait times.
- Positioned patients properly during examination or treatment for comfort and safety.
- Responded to patient callbacks and phone-in prescription refill requests.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Documented notes during patient visits.
- Administered medications under physician's supervision.
- Administered injections, medications and treatments as directed by the physician.
- Scheduled appointments for patients via phone and in person.
- Worked effectively in team environments to make the workplace more productive.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Emergent surgery scheduling (D&C) with hospitals and providers.
- Fill out FMLA paperwork as needed
- Incoming and outgoing referrals daily
- Prior Authorizations for prescription medications and Breast MRI as needed.
- Lab Tracking
- Handles all records requests inbound and outbound
- Enrolls patients in prescription assistance programs
- Sends all antepartum records to hospitals
- Petty cash controls
- Open and close office as needed
- Call outpatient labs for results, or issues with specimens
- Covers anywhere needed in office front, clinical,nurse triage and Patient Care Coordinator
- Excellent verbal communication skills and telephone etiquette
- Excellent written communication skills via email and patient portal
- Patient centered approach to customer service
- Experience with basic word and excel programs
- Knowledge of basic medical terminology
- Excellent time management skills and able to multitask in a fast paced office
Retail Management
Various companies over 20+ years
, OH
- Maintained up-to-date knowledge of current trends in retail management as well as best practices within the industry.
- Collaborated with retail management to ensure that all employees received proper training prior to beginning their jobs.
- Identified opportunities for cost savings through efficient management practices while ensuring high standards were maintained at all times throughout any given project or initiative.
- Acted as a liaison between management team and frontline staff regarding issues such as policy changes or process improvements.
- Assisted management in training new employees on retail processes and procedures.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Partnered with senior management to develop effective workforce planning models in line with business objectives.
- Performed account management duties such as onboarding customers and resolving disputes.
- Monitored corporate expenses against budget allocations; reported findings to senior management team.
- Worked closely with management team to set goals and objectives for the retail store.
- Noted customer complaints regarding service quality or timings of service to forward to management.
- Provided feedback on proposed changes or updates to existing policies and procedures related to quality management initiatives.
- Provided feedback to management regarding ways to improve existing sales processes and procedures.
- Helped senior management achieve retail store targets by monitoring and motivating front-line staff.
- Participated actively in meetings with senior management representatives aimed at optimizing operational efficiency within the organization's retail outlets.
- Assisted management with pricing changes or markdowns according to corporate directives.
- Drafted reports on the status of daily operations activities for senior management review.
- Assisted in inventory management, ordering and stocking of wines for retail sales.
- Provided guidance to managers on performance management issues.
- Adhered to safety protocols established by management including proper handling of hazardous materials such as glassware or cleaning solutions.
- Identified discrepancies between physical counts and computer records promptly reported issues to management team.
- Compiled accurate reports on sales activities for management review.
- Monitored daily operations of all retail outlets including staffing levels, inventory management, cash handling procedures.
- Identified potential loss prevention issues proactively and reported them promptly to management.
- Oversaw daily operations of the business including accounting, payroll, sales, customer service, and human resources management.
- Created reports summarizing losses due to theft or fraud for upper management review.
- Responsible for hiring,training and evaluating new employees
- working knowledge of working in a pharmacy filling medications, cash handling and advising patients of directions
Education
Medical Assistant
Larock Healthcare Academy
North Canton, OH06-2019
High School Diploma -
Elyria High School
06-1987
Cleveland Central Catholic High School
Some College (No Degree) - Business Administration
Bryant And Stratton Business College
Skills
- Electronic health records
- Patient education
- Medical terminology
- Laboratory procedures
- Office administration
- Customer service
- Time management
- Problem solving
- Regulatory compliance
- Effective communication
- Attention to detail
- Data entry
- Medical software proficiency
- Clinical and administrative support
- CPR certified
- Patient support
Timeline
Medical Assistant
Generations Women's Health Center
05.2019 - Current
Retail Management
Various companies over 20+ years
Medical Assistant
Larock Healthcare Academy
High School Diploma -
Elyria High School
Cleveland Central Catholic High School
Some College (No Degree) - Business Administration
Bryant And Stratton Business College
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