Elizabeth Hopkins

• Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
• Brought in new business connections and revenue generation opportunities by improving networking strategies.
• Communicated with customers and vendors positively with particular attention to problem resolution.
• Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.

Worked with a Bank-wide team of Regional and Area Sales Managers to set strategic direction for the Retail Bank focusing on employee commitment, strategies for customer growth and retention and increasing sales levels of all Bank products.

• Maintained involvement in community affairs to foster and promote favorable bank image and public trust.
• Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
• Worked directly with customers and associates to handle internal and external complaints and objections.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.

Assisted branch management in administering and directing employee coaching, sales/business development, marketing, and operations of the branch.

Met with customers to assess and identify customers' immediate and long- term financial needs; presented appropriate options ; completion of the sale and/or referral of products and services as appropriate.

Supported branch in achieving its customer retention, acquisition and growth goals .

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Led targeted training programs to educate staff on product benefits and service capabilities.
• Held weekly meetings with relationship bankers to identify techniques to overcome sales obstacles.

Identified customers' needs through the bank's retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs.

Specialized in branch customer experience through servicing and sales interactions for retail and business customers.

Identified financial needs of customers, presenting all appropriate product and service options by working cooperatively with appropriate internal business partners.