ELIZABETH HORTIALES LYNCH
Richmond,VA
Summary
Outgoing and motivated professional with experience interacting with customers to boost sales. Dedicated to meeting monthly quotas by answering questions and persuading customers while remaining upbeat. Friendly and prompt to deliver stellar customer service.
Overview
4
4
years of professional experience
Work History
Bilingual Sales Associate
Sherwin Williams Co
RICHMOND, VA
01.2024 - 10.2024
- Assisted customers in selecting products that met their needs and preferences, while providing bilingual support in both English and Spanish.
- Provided product knowledge to customers to help them make informed decisions on their purchases.
- Developed relationships with customers to increase sales and customer loyalty.
- Conducted market research activities to identify potential new markets for the company's products.
- Built strong rapport with multicultural clients by communicating effectively in both languages.
- Identified upsell opportunities to maximize revenue growth.
- Performed cashier duties including processing payments, issuing receipts, and balancing the daily takings report.
- Answered customer inquiries about pricing, availability, product features. via phone or email in a professional manner.
- Maintained excellent store standards of cleanliness and organization at all times.
- Supported other departments within the store as needed such as stocking shelves or helping out with special events.
- Asked customers questions to understand needs and listened to responses to gather information.
- Assisted with selection decision-making by comparing benefits of different options.
- Described optional add-ons and persuaded customers to spend more using cross-selling and upselling techniques.
- Maintained store visual display appearance and merchandising standards.
- Greeted customers to offer assistance and explain product details.
- Rang up purchases to process transactions and finalize sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
PAINTERS HELPER
H.F. BULIFANT AND SONS
RICHMOND, VA
07.2022 - 12.2022
- Assisted with mixing and preparing paints for use on projects.
- Maintained a clean and safe working environment by sweeping, mopping, and disposing of paint waste properly.
- Cleaned surfaces to be painted using abrasives, solvents, brushes, scrapers and other tools.
- Applied primers, sealants and finishes to walls according to specifications.
- Loaded and unloaded ladders onto work sites safely.
- Scraped old paint from surfaces in preparation for new coats of paint.
- Strhed drop cloths around furniture before beginning painting tasks.
- Repaired cracks in drywall prior to painting them.
- Protected surrounding areas from splashes of paint by covering them with plastic sheeting or newspaper.
- Helped move furniture out of the way during painting projects.
- Provided support to lead painters throughout the duration of each job.
Painter
Paint It Right
Richmond, VA
01.2022 - 07.2022
- Prepared surfaces by washing, scraping, sanding and patching holes;.
- Applied primers and sealers to prepare new surfaces for painting;.
- Applied paint with brushes, rollers, spray guns or other equipment;.
- Cleaned up job sites after completion of projects;.
- Inspected painted surfaces for defects such as cracking, blistering or fading;.
- Assessed work areas to determine safety measures required before beginning job;.
- Used ladders and scaffolds to reach high walls and ceilings;.
- Sanded woodwork prior to staining or painting;.
- Repaired cracks in drywall prior to painting or wallpapering rooms;.
- Performed minor repairs such as caulking windowsills before painting them ;.
- Protected furniture from dust generated during preparation of walls ;.
- Ensured proper ventilation while using solvents or oil-based paints ;.
- Wore protective clothing such as masks, respirators and gloves.
- Painted walls and other surfaces using traditional and sprayer methods and worked efficiently to complete jobs within required timeframes.
Packing and Shipping Clerk
BAREFOOT SPAS
RICHMOND , VA
10.2020 - 01.2022
- Organized and tracked shipments, ensuring accuracy of delivery information.
- Verified and inspected items to be shipped for conformance to specifications.
- Packed items according to established procedures, using appropriate packing materials such as bubble wrap, peanuts, or tape.
- Labeled packages with identifying information including destination addresses and item descriptions.
- Utilized computer systems to track orders and maintain accurate shipping records.
- Maintained inventory of supplies needed for packing operations.
- Calculated cost of shipping based on weight, dimensions, destination of package.
- Created documents such as invoices, bills of lading, pick tickets, and other paperwork required for shipment processing.
- Received incoming shipments from vendors and checked contents against purchase order documentation.
- Processed returns by inspecting condition of the product before repackaging it for resale or recycling.
- Operated forklifts in loading and unloading goods from trucks or containers safely and efficiently.
- Executed daily cycle counts on stockroom inventory levels to ensure accuracy in record-keeping system.
- Ensured compliance with all applicable safety regulations while operating equipment in warehouse environment.
- Provided customer service support by responding promptly to inquiries related to orders, products, services.
- Assisted in maintaining a safe work environment through adherence to safety policies and practices.
- Sorted outbound packages into designated areas based on predetermined criteria such as size or weight category.
- Loaded packed boxes onto pallets ready for dispatch.
Education
GED -
GED TESTING FACILITY IN RICHMOND
Richmond, VASkills
- Goal-Oriented
- Problem-solving abilities
- Sales Training
- Excellent Communication
- Sales Reporting
- Team member motivation
- Relationship Building
- Adaptability and Flexibility
- Revenue Growth
- Networking skills
- Team Leadership
- Effective Communication
- Problem-Solving
- Time management abilities
- Order Processing
- Written Communication
- Organizational Skills
- Sales Cycle Management
- Processing payments
- Surface Preparation
- Quality Assurance
- Equipment Troubleshooting
- Paint mixing
- Respirator operation
- Attention to Detail
- Team Collaboration
- Wall and surface repair
- Painting equipment operation
- Primer Application
- Strong Work Ethic
- Warehousing Operations
- Inspection and Quality Control
- Shipping and receiving
- Microsoft Office Suite
- Records Management
- Materials Transport
- US Driver's License
- Safety Procedures
- Teamwork and Cooperation
- Inventory Management
- Self-Motivated and Independent
- Punctual and Reliable
- Interpersonal Skills
- Materials transportation
- Shipment Tracking
- Barcode scanning
- Stock Rotation
- Warehouse Safety
- Equipment Maintenance
- Inventory Software
- Receiving procedures
- Packing Equipment Operation
- Material Handling Equipment
- Pallet jack use
- Load Planning
Languages
SPANISH
Professional
English
Professional
Timeline
Bilingual Sales Associate
Sherwin Williams Co
01.2024 - 10.2024
PAINTERS HELPER
H.F. BULIFANT AND SONS
07.2022 - 12.2022
Painter
Paint It Right
01.2022 - 07.2022
Packing and Shipping Clerk
BAREFOOT SPAS
10.2020 - 01.2022
GED -
GED TESTING FACILITY IN RICHMOND
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