Elizabeth Howard
Oakland,CA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
PSE Sales & Distribution CLERK
United States Postal Service, USPS
2022.02 - Current
- Received, sorted, and distributed incoming mail and packages.
- Performs any variety of sales and customer services at a retail window such as maintaining sufficient inventory of and selling stamps, stamped paper, other retail products and services and may use a computerized system, accepting and delivering packages and accountable mail; issuing and cashing foreign and domestic postal money orders; accepting and responding to customer claims and inquiries, and providing information to the public regarding postal regulations.
- Provides sales and customer service support by greeting customers and explaining store layout; determining special interests and referring to sales and promotional programs; offers assistance in product selection; provides special assistance; and answers customer inquiries when needed.
- Provides product and service information to customers, including informing customers regarding special offers; suggestive selling related merchandise; promoting products based on customer needs. Provides additional information regarding product features and services.
- Handles and processes customer purchases and returns relating to products and services and may use a point of sale system. Assists customers with transactions.
Site Safety
Antioch Unified School District
2020.08 - 2022.02
- Improved school safety by conducting regular security checks and monitoring surveillance cameras.
- Implemented access control measures to prevent unauthorized individuals from entering the school premises.
- Contributed to the creation of an incident-free environment by identifying and addressing potential risks proactively.
- Served as a trusted resource to students, providing support and guidance on personal safety concerns when needed.
- Patrol and supervise campus, assuring students are safe, orderly, secure and within supervised areas; assure non-students on campus are authorized visitors; monitor lunch areas, walkways, restrooms, parking lots and adjacent streets, grounds and areas.
- Enforce school and District rules, regulations and procedures; respond to complaints from students, teachers, parents and others; investigate and report unusual, suspicious or criminal activities; prevent or break up student conflicts and fights; investigate and report instances of graffiti and vandalism.
Client Services Representative
Heelas Healthcare Services
2019.07 - 2020.08
- Follows all departmental and organizational policies and procedures, establishes and maintains courteous, cooperative relations with the public, patients, and staff from all departments.
- Ensures and promotes excellent customer service to all internal and external customers.
- Answers incoming calls and responds to all callers’ inquiries; monitors call center queues to ensure calls are answered in a timely manner and executed correctly.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Organized paperwork such as charts and reports for office and patient needs.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Security Guard
Allied Universal Security
2017.06 - 2019.07
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points
- Also Observing and reporting making sure that all client and company needs are met.
- Worked effectively in fast-paced environments.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Material Handler
Federal Express
2016.05 - 2017.07
- Properly handles packages covered by regulatory requirements, such as handling live animals and perishable goods
- Separates packages by service type and destination, in accordance with established procedures
- Reviews size and weight of packages to ensure conformance with service requested
- Scans packages according to prescribed phasar/cosmos procedures
- Ensures all packages which cannot be sorted are staged as required in the operating plan, as needed
- Assists in completing all related paperwork and manifests in an accurate and timely manner
- Datacomms information to the appropriate parties, as needed
- Performs clerical functions which may require a knowledge of general business and office procedures including maintaining follow-up files, answering phones, assembling materials for reports and composing letters.
Client Sales Associate
Call Socket
2015.06 - 2015.12
- Outbound calls to qualified leads to consult and promote product lines
- Handle all calls with high level of quality, efficiency, excitement, and attention to detail
- Engage and build genuine rapport so customers feel like they're talking to a friend and not a sales associate
- Listen to customers and sharing benefits of client products
- Follow script and produce deliverables.
- Established new call center protocols, leading to reduced wait times and improved overall experience for customers.
- Analyzed call center data and prepared reports for upper management.
- Managed high-volume call center environment, maintaining composure under pressure while providing top-notch support services.
Member Service Representative
Planet Fitness Gym
2015.01 - 2015.06
- Greet members, prospective members and guests, providing exceptional customer service
- Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions
- Check members into the system
- New member sign-up
- Take prospective members on tours
- Facilitate needed updates to member’s accounts
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed
- Assist in maintaining the neatness and cleanliness of the club.
Cashier; Host/Hostess
Roundtable Pizza
2014.07 - 2015.01
- Ensure that all checkout counters have enough cash
- Perform duties of customer service representative when required
- Count money at beginning and end of each shift
- Resolve customer complaints in a proactive manner
- Open and close tills.
Education
High School Diploma - General High School Curriculum
Skyline High School
Oakland, CA06.2014
Skills
- Customer Service
- Call Center Support
- Problem Solving
- Admin Skills
- Reliable
- Trustworthy
State
CA
City
Oakland
Timeline
PSE Sales & Distribution CLERK
United States Postal Service, USPS
2022.02 - Current
Site Safety
Antioch Unified School District
2020.08 - 2022.02
Client Services Representative
Heelas Healthcare Services
2019.07 - 2020.08
Security Guard
Allied Universal Security
2017.06 - 2019.07
Material Handler
Federal Express
2016.05 - 2017.07
Client Sales Associate
Call Socket
2015.06 - 2015.12
Member Service Representative
Planet Fitness Gym
2015.01 - 2015.06
Cashier; Host/Hostess
Roundtable Pizza
2014.07 - 2015.01
High School Diploma - General High School Curriculum
Skyline High School
Similar Profiles
Veronica LennonVeronica Lennon
Supervisor of Distribution Operations at United States Postal Service, USPSSupervisor of Distribution Operations at United States Postal Service, USPS
Dorreall Willis-LemonDorreall Willis-Lemon
City Carrier Assistant at United States Postal Service, USPSCity Carrier Assistant at United States Postal Service, USPS
India WilsonIndia Wilson
City Carrier Assistant at United States Postal Service, USPSCity Carrier Assistant at United States Postal Service, USPS