Elizabeth Howell
Eight Mile,AL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Project Coordinator
White-Spunner Construction,LLC
Mobile, AL
03.2019 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed multiple concurrent projects by setting priorities, delegating tasks, monitoring progress, and adjusting schedules as needed.
- Coordinated with internal teams to ensure successful completion of all projects within budget and timeline constraints.
- Collaborated with other departments to determine necessary resources required for successful completion of assigned tasks.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
- Conducted regular status updates with team members; documented action items discussed during these meetings.
- Monitored expenses incurred while executing various tasks and projects; provided timely feedback when overages occurred.
- Identified potential risks associated with each task and project; developed mitigation plans accordingly.
- Built and established strong partnerships with teams, vendors and contractors.
Customer Support Specialist
Xante Corporation
Mobile, AL
10.2016 - 02.2019
- Recorded all customer interactions into the database system accurately and completely.
- Set up and activated customer accounts.
- Developed strong customer relationships to encourage repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Researched customer inquiries using available resources such as FAQs and online forums.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Made outbound calls to obtain account information.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered inbound calls, chats and emails to facilitate customer service.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
High School Diploma -
Mary G Montgomery High School
Semmes, AL05-1998
Skills
- Compliance Enforcement
- Team Leadership
- Resource Mobilization
- Resource Coordination
- Relationship Building
- Problem-Solving
- Vendor Management
- Attention to Detail
- Task Delegation
- Project Coordination
- Time Management
References
References available upon request.
Timeline
Project Coordinator
White-Spunner Construction,LLC
03.2019 - Current
Customer Support Specialist
Xante Corporation
10.2016 - 02.2019
High School Diploma -
Mary G Montgomery High School
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