Elizabeth Hoyle-Harris
Crestview,Florida
Summary
Ophthalmic Assistant with 24 years of experience supporting care excellence in busy ophthalmology clinics. Works with physicians and nurses in diagnostic tests, evaluating patients suffering from diverse ailments. Expert in visual field and ocular mobility testing, contributing to patient care and wellness.
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Ophthalmic Assistant
VCU Health System
Richmond, VA
10.2004 - 07.2022
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Maintained inventory of medical supplies and tools to address needs of patients.
- Documented patient medical history and information utilizing Epic.
- Administered ophthalmic drops and ointments, focusing on patient comfort.
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Obtained and recorded patient medical history and past ocular history.
- Reviewed surgical plans and patient charts in order to prepare correct paperwork.
- Presented preliminary medical evaluation of clinical patients, delivering comprehensive reports to physicians.
- Administered eye medications for dilation and treatment.
- Checked patient vision, field, fundus and other aspects for ophthalmologist.
- Performed ophthalmology tests such as refraction, lenstar and topography.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Measured and recorded visual acuity and color vision testing.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone or postal mail.
- Managed office bookkeeping with insurance billing and patient payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Carried out front office duties utilizing data entry skills in framework of medical database.
Ophthalmic Assistant/Receptionist
Retina Specialist Of VA
Richmond, VA
03.2002 - 10.2004
- Maintained inventory of medical supplies and tools to address needs of patients.
- Documented patient medical history and information
- Presented preliminary medical evaluation of clinical patients, delivering comprehensive reports to physicians.
- Administered ophthalmic drops and ointments, focusing on patient comfort.
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Administered eye medications for dilation and treatment.
- Performed ophthalmology tests
- Obtained and recorded patient medical history and past ocular history.
- Reviewed surgical plans and patient charts in order to prepare correct paperwork.
- Checked patient vision, field, fundus and other aspects for ophthalmologist.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Measured and recorded visual acuity and color vision testing.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Measured corneal curvature using keratometer to determine axis and extent of astigmatism.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Obtained payments from patients and scanned identification and insurance cards.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues
Receptionist
VCU Health System
Richmond, VA
03.2000 - 03.2002
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Interacted with customers by phone, email or in-person to provide information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Collected room deposits, fees and payments.
- Confirmed appointments, communicated with clients and updated client records
Education
Certified Coder
AAPC
Online09.2023
High School Diploma -
Monacan High School
Richmond, VA06.1994
Skills
- Reading Comprehension
- Visual Prescreening
- Ophthalmic Surgery
- Data Collections
- Insurance Eligibility
- Clerical Support
- Patient Examination
- Retinal Procedure Assistance
- Ophthalmology Testing
- Patient Medical Histories
- Reminder Calls
- Front Desk Operations
- Positive Attitude and Energetic
Certification
- Ophthalmic Scribe Certified-9/2022
Timeline
Ophthalmic Assistant
VCU Health System
10.2004 - 07.2022
Ophthalmic Assistant/Receptionist
Retina Specialist Of VA
03.2002 - 10.2004
Receptionist
VCU Health System
03.2000 - 03.2002
Certified Coder
AAPC
High School Diploma -
Monacan High School
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