Dynamic professional with extensive experience at DHL Express specializing in import and export documentation and customer service. Proven expertise in navigating complex customs regulations with strong attention to detail. Skilled in managing customer conflicts and delivering strategic solutions that enhance service quality and satisfaction.
Hi, I’m
Elizabeth H. Tuazon
Phoenix,Arizona
Summary
Overview
34
years of professional experience
2
Certifications
Work History
DHL Express
CRC Entry Writer
12.2023 - Current
Job overview
- For all imports shipments inbound to the US - Analyzing and Processing as well submitting entries through GTK old system and now the US Entries system.
DHL Express
Customer Care – Imports Network Advisor
07.2016 - 12.2023
Job overview
- Provided a variety of customer service support duties for customers within DHL’s Customer Care Department.
- Ensures timely and accurate information is provided to customers in a professional manner and responds to inquiries through phone, mail, email, fax website and/or face-to-face contact with customers.
DHL Express
Customer Service Advisor
05.2013 - 07.2016
Job overview
- Provides a variety of customer service support duties to customers.
- Ensures timely and accurate information is provided to customers in a professional manner.
- Responds to inquiries through phone, chat and email.
- Promotes and sells the company’s products and services.
- Provides operational management and support at call center locations to ensure efficient and timely resolutions of customer service issues.
- Confidently and knowledgeably provide the full suite of DHL customer service offerings (eg. booking, enquiries, shipment status, tracking, etc) to all parties contacting DHL via the customer service 800 number and other contact modes.
Stream Global Services
Calling Center Agent for Sprint
03.2012 - 05.2013
Job overview
- Handles various calls of the Sprint customers, help them fix all their concerns about the cellphone services including billing matters.
APL LogisticsScottsdale, Arizona
ILS Operations Senior Customer Service Representative
08.2009 - 02.2012
Job overview
- Navigated customer conflicts and difficult situations by remaining calm and utilizing internal knowledgebases to devise effective solutions.
APL LogisticsOakbrook, Illinois
IFS Senior Customer Service Representative
01.2006 - 08.2009
Job overview
- Managed customer conflicts and challenging situations by maintaining composure and utilizing internal knowledgebases to devise strategic solutions.
APL LogisticsSparks, Nevada
Material Handler 1
01.2005 - 01.2006
Job overview
- Oversaw warehouse operations for receiving, storing, and shipping.
Pelle Management Corporation
Mortgage File Preparer
01.2003 - 01.2005
Job overview
- ensured quality product output through exacting packaging palletization and comprehensive assembly of final products.
Angyuta Shipping Company
Shipping Clerk
01.1992 - 01.2000
Job overview
- In Commonwealth of the Northern Marianas Pacific
Education
Philippine School of Business AdministrationPhilippines
Bachelor of Science from Accounting
University Overview
Undergraduate
Skills
- Import and export documentation
- Initiative and self-motivation
- Technical aptitude
- Customs regulations
- Attention to detail
- Documentation management
Accomplishments
Accomplishments
- NCBFAA Certified Customs Specialist, 01/19/09, up to present
- NCBFAA Master Customs Specialist, 01/01/26, up to present
- Arizona Notary Public Person
- Increased volume and profitability of customer accounts
- Job Well Done Certificates, demonstration commitment to Customer Quality Practices, Teamwork and Dedication, Process Improvements and Cost Savings.
- North Americas Customer Support Employee of the Quarter, 04/01/08, 2nd Quarter of 2008
- Employee of the Year, 01/01/14, 2014
- Employee of the Quarter, 10/01/18, Quarter 4 Year 2018
Personal Email
Personal Email
tuazonelizabeth@yahoo.comWork Email
Work Email
Elizabeth.Tuazon@dhl.comCertification
NCBFAA Master Customs Specialist
Timeline
CRC Entry Writer
DHL Express
12.2023 - Current
Customer Care – Imports Network Advisor
DHL Express
07.2016 - 12.2023
Customer Service Advisor
DHL Express
05.2013 - 07.2016
Calling Center Agent for Sprint
Stream Global Services
03.2012 - 05.2013
ILS Operations Senior Customer Service Representative
APL Logistics
08.2009 - 02.2012
IFS Senior Customer Service Representative
APL Logistics
01.2006 - 08.2009
Material Handler 1
APL Logistics
01.2005 - 01.2006
Mortgage File Preparer
Pelle Management Corporation
01.2003 - 01.2005
Shipping Clerk
Angyuta Shipping Company
01.1992 - 01.2000
Philippine School of Business Administration
Bachelor of Science from Accounting